WAH Mortgage Customer Service Representative

Mass Markets; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading Business Process Outsourcing company as a WAH Mortgage Customer Service Representative. In this role, you'll provide exceptional customer support to mortgage clients, engaging directly with customers to resolve issues and enhance their experience. We're looking for dedicated individuals with strong communication skills and a commitment to excellent service, along with the ability to thrive in a collaborative environment.

Benefits

Competitive pay

Paid time off

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Casual dress code

Qualifications

• Must be 18+ and possess a high school diploma or equivalent.
• Fluency in English, strong typing skills (30-45 WPM) required.
• Experience in banking or financial services preferred.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Understand customer needs and resolve issues effectively.
• Maintain accurate CRM records and document resolutions.

Skills

Communication

Customer Service

Multi-tasking

Typing

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

CRM Software

Job description

WAH Mortgage Customer Service Representative

Join to apply for the WAH Mortgage Customer Service Representative role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This position supports customer service for mortgage customers. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a top-tier customer experience. The role requires confidence, engagement, teamwork, and a positive attitude.

To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound customer calls courteously and professionally
• Understand customer needs and resolve issues
• Escalate issues as needed
• Ensure first call resolution
• Follow client processes and perform tasks professionally
• Use knowledge base and training to answer questions
• Maintain accurate CRM records
• Document call resolutions properly
• Follow financial and confidentiality procedures
• Adhere to scripts, policies, and schedules

Qualifications

Must be 18+, have a high school diploma or equivalent, multi-task, type 30-45 WPM, speak and read English fluently, be familiar with Windows and Microsoft Office, have excellent communication skills, and be customer service oriented. Preferred experience includes banking or financial services and data entry skills.

Benefits

Competitive pay, paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, a collaborative environment, and casual dress code.

Physical & Employment Conditions

Office environment, sedentary work, ability to operate office equipment, willingness to undergo background checks and drug screening, and compliance with all employment policies.

Equal Opportunity

We embrace diversity and are committed to providing a discrimination-free workplace. All employment decisions are based on merit and qualifications.

About MCI

MCI provides industry-leading solutions in customer experience, business process outsourcing, and IT services, with a strong growth record and global presence.

Additional Information

This description provides a general overview and is not exhaustive. The employer may revise this job description at any time. Employment is at-will.