VSS Case Manager

Endeavors Inc.; Tyler (TX); Sur place; USD 38 000 - 64 000; Plein temps

Résumé du poste

Endeavors Inc. is seeking a dedicated Case Manager to support Veterans and their families who are homeless or at risk. You will advocate for housing, utility, and community services, while building a resource database and coordinating care plans.

The role requires at least 1 year of case management and strong customer service experience, with travel up to 30% and a valid driver’s license. LMSW/LBSW/LMFT are preferred credentials.

Qualifications

• Bachelor’s Degree required in Social Work, Sociology, Psychology or related field.
• 1+ years of case management experience; 3+ years preferred.
• 2+ years in a customer service-focused environment.
• Experience with homeless, low-income, veterans & their families is a strong plus.
• Driver’s license with a clear record; LMSW/LBSW/LMFT preferred.
• Daily use of a vehicle; up to 30% travel to county and surrounding areas.

Responsabilités

• Advocate for and facilitate Veterans’ access to housing, utilities, other community services and benefits.
• Build a database of community resources and provide referrals as needed.
• Conduct initial intake meetings and evaluate needs; complete service plans with housing and related needs.
• Coordinate and monitor services with comprehensive tracking of Veteran activities.
• Maintain detailed case notes and client files; prepare reports for senior staff.
• Coordinate payments with Financial Assistance Coordinator and inform Veterans of actions.
• Attend staff meetings and staff caseload; participate in community groups and presentations.

Connaissances

Case management

Customer service

Community resources networking

Documentation

Public presentations

Formation

Bachelor’s Degree in Social Work, Sociology, Psychology or related field

Description du poste

JOB PURPOSE:Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.ESSENTIAL JOB RESPONSIBILITIES:Advocate for and facilitate Veterans’ access to community resources, housing assistance, utility assistance, and relevant community services and benefits. Build a database of community resources. Provide referrals to community resources as needed.Conduct initial intake meeting with Veteran. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes daily and maintain comprehensive client files. Prepare reports as requested by Lead Case Manager, Program Manager, and/or Quality Assurance.Coordinate with Financial Assistance Coordinator for payment to third parties. Keep the Veteran informed of actions/payments being made.Meet regularly with Lead Case Manager to staff caseload. Provide ongoing program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.Be active in and network at monthly Veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.Other duties as assigned.Demonstrate Exceptional customer service in Everything you do by placing the child, family, Veteran, or client first to support our mission to \"Empower people to build better lives for themselves, their families, and their communities.\"ESSENTIAL QUALIFICATIONS:EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field.EXPERIENCE: 1+ years of case management experience; 3+ years preferred. 2+ years in a customer service-focused environment. Experience with homeless, low-income, veterans & their families is a strong plus.ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.LICENSES: Driver’s License with a clear record. LMSW, LBSW, LMFT preferred.VEHICLE: Must have daily use of a vehicle without prior notice. Up to 30% travel within the county and surrounding areas.OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.