VS Manager-Rockaway Townsquare

Victoria's Secret; Rockaway (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Victoria’s Secret in New Jersey is seeking a Manager to lead the customer and associate experience, driving brand standards and store performance. You will coach Supervisors and Selling Associates, manage daily operations, and ensure visual presentation reflects the brand direction with a focus on sales growth.

The role emphasizes living company values, staffing, coaching, and delivering consistent execution across all store activities in a values-based environment.

Responsibilities

• Lead customer and associate experiences to grow brand top-line sales.
• Provide direction, prioritization, and coaching to Brand Supervisors in higher complexity stores.
• Own visual execution and product storytelling to reflect brand guidance.
• Monitor category performance using company tools and reports.
• Oversee talent lifecycle including interviews, hiring decisions and performance management with Store Manager.
• Supervise Victoria’s Secret Supervisors and Selling Associates as assigned.
• Lead floorset mapping, product launches, brand education and shipment processing.

Job description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and proceduresAdditional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

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