VR Payment Compliance Analyst

Concentrix; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a VR Payment Compliance Analyst to enhance the payment experience for VR developers. This role requires strong communication skills, a proactive approach to problem-solving, and experience in financial data analysis. Join a diverse team recognized for its workplace culture and growth opportunities.

Benefits

Career growth with training and leadership programs

Supportive work environment

Qualifications

• 1-2 years in financial/payment investigations.
• Experience with data analysis and support preferred.

Responsibilities

• Research and resolve financial/payment questions for Developers.
• Conduct investigations, analyze large datasets.
• Provide feedback for training and process improvement.

Skills

Communication

Problem-solving

Multitasking

Education

BA/BS degree

Tools

Zendesk

Salesforce

SQL

Job description

Join to apply for the VR Payment Compliance Analyst role at Concentrix.

The Payment Compliance Analyst provides comprehensive payment support for our VR Developers. The role involves acting as a primary point of contact to streamline the developer payment experience. Ideal candidates are passionate about financial data analysis, delivering excellent service, and attentive to detail and client satisfaction. (Military veterans are encouraged to apply.)

Job Title: VR Payment Compliance Analyst

Job Description: The Payment Compliance Analyst supports VR Developer payments, serving as a key contact to improve their payment experience. This role suits those passionate about financial data, service excellence, and detail orientation. Military veterans are encouraged to apply.

What We Offer: Join a diverse, global team recognized as one of the 'World’s Best Workplaces' with awards for culture and growth. We foster a supportive environment where all contribute and succeed, helping top brands deliver exceptional experiences through innovation. We support your career growth with training and leadership programs, with 80% of managers promoted internally.

Responsibilities:

1. Research and resolve financial/payment questions for Developers.
2. Synthesize findings and communicate technical info internally.
3. Conduct investigations, analyze large datasets.
4. Meet KPIs for customer service.
5. Maintain understanding of our software products to assist developers.
6. Demonstrate a white-glove customer service approach.
7. Provide feedback for training and process improvement.

Qualifications:

• Strong communication skills, ability to explain technical/financial info.
• Ability to multitask and work independently.
• Problem-solving skills, proactive in detecting fraud.
• Experience with gaming/social media preferred.
• VR headset experience preferred.
• BA/BS degree preferred.

Additional Requirements:

• Must be 18+ with High School Diploma or GED.
• 1-2 years in financial/payment investigations.
• Experience with data analysis and support preferred.
• Experience with Zendesk and Salesforce required.
• Knowledge of SQL preferred.
• Must work onsite in Austin, TX.
• Willingness to rotate shifts and maintain attendance.

Employment begins onsite at 11800 Alterra Pkwy, Austin, TX 78758. The location may change to downtown Austin in the future, and candidates must be flexible.