VP - Sr. AI Consulting Architect & Client Partner

EXL; United States; On-site; USD 241,000 - 277,000; Full time

Job summary

EXL is seeking a Senior Technical Authority to lead production-grade GenAI and Agentic AI initiatives across a portfolio of clients. You will own architecture, governance, and evaluation, shaping deals and delivering scalable, secure AI solutions that produce measurable outcomes.

You will mentor engineers, define reference architectures, and drive strategic IP development. You will partner with sales, practice leaders, and executives to ensure alignment with client needs, governance standards,

Qualifications

• 10–15 years across software engineering, AI/ML, or enterprise architecture.
• Proven track record architecting and deploying production-scale AI.
• Experience in consulting, services, or client-facing delivery.

Responsibilities

• Lead end-to-end technical vision for enterprise GenAI programs across multiple clients.
• Shape pursuits with sales and practice leaders, influencing SOWs and delivery approaches.
• Build reusable accelerators, reference architectures, and IP to reduce delivery cost.

Skills

Python

REST APIs

Cloud-native

LLMOps

Governance

Agentic AI

AI systems

Education

Bachelor's degree in CS/Engineering

Tools

Azure

AWS

Kubernetes

OpenAI

Bedrock

Job description

EXL, from our beginnings in business process services to becoming a global leader in data and AI, EXL brings 25+ years of proven expertise helping enterprises transform and redefining what's possible for our clients.

We partner with leading companies in insurance, healthcare, banking and capital markets, retail, media and communications, and energy and infrastructure to reimagine business models, deliver measurable outcomes, and accelerate innovation. While nearly 70% of enterprise AI initiatives fail,

EXL consistently delivers a 90% success rate by integrating deep industry knowledge, robust data and analytics capabilities, and cutting-edge AI implementation in client workflows—turning complexity into value at scale.

At EXL, innovation isn't just a buzzword—it's how we solve complex challenges and create lasting value. By integrating cutting-edge technologies such as Agentic AI into workflows and data, and cloud computing, we empower our clients to remain at the forefront of innovation. Whether it's revolutionizing customer experiences, streamlining operations, or uncovering new revenue streams, innovation fuels everything we do.

About the Job:

Why this role exists

Enterprises are past GenAI experimentation. They now demand production systems with measurable ROI, governance, and scale, and most stall in the gap between an impressive pilot and a system that survives production. EXL lives in that gap. We are accountable for outcomes on our clients’ data, in their environment, against their SLAs. This role is the senior technical authority who makes that real. You convert ambitious, under-specified client mandates into secure, production-grade Generative and Agentic AI systems, and you turn each engagement into reusable IP that compounds EXL’s delivery leverage and pipeline.

What you will own

• The senior technical relationship with client executives, and the technical shaping of the deals that fund the work.
• End-to-end technical vision and delivery for enterprise GenAI and Agentic AI programs across a portfolio of clients focused on delivering value / outcomes to the clients.
• The technical standard for the practice: reference architectures, reusable accelerators, and the governance and evaluation bar every engagement is held to.

Responsibilities

• Partner with sales and practice leaders to shape pursuits, solution complex deals, and influence SOWs, estimates, and delivery approach.
• Serve as the senior technical voice in client pursuits and executive conversations, converting technical credibility into won and expanded engagements.
• Build reusable accelerators, reference architectures, and IP that lower delivery cost and differentiate EXL in the market.
• Identify expansion opportunities within accounts and translate delivered outcomes into follow-on pipeline.
• Lead and grow global, multi-disciplinary AI teams, and raise the technical bar across the practice.
• Partner with business and technology leaders to define AI roadmaps and implementation strategy.
• Mentor architects and engineers and build a bench of senior technical talent.
• Translate complex architectures for executive and non-technical audiences.

Architecture & solution leadership

• Own architecture, design, and implementation of enterprise-grade GenAI and Agentic AI solutions from concept to production.
• Define scalable reference architectures and design patterns for AI platforms, copilots, and intelligent agents.
• Establish architectural standards, reusable components, and best practices across delivery programs.
• Design secure, resilient, highly available AI systems at enterprise scale, across structured and unstructured data.
• Design and deliver LLM-powered applications: conversational AI, enterprise copilots, knowledge management, and workflow automation.
• Architect advanced retrieval using RAG, Agentic RAG, Graph RAG, knowledge-graph, and hybrid approaches.
• Design multi-agent systems with modern orchestration and reasoning architectures, including human-in-the-loop and autonomous frameworks.
• Define memory, context, planning, tool-use, and reasoning strategies for agentic systems.
• Stay technical. Contribute to architecture, critical-path code, design reviews, and the hardest technical problems.
• Design APIs, microservices, and cloud-native AI services that underpin enterprise AI ecosystems.
• Guide teams on software architecture, performance, scalability, security, and maintainability.

AI governance & LLMOps

• Architect governance frameworks for auditability, observability, explainability, and compliance.
• Design guardrails for hallucination, prompt injection, toxicity, and model safety.
• Establish LLMOps: evaluation pipelines, automated testing, CI/CD, monitoring, and production governance.
• Define evaluation frameworks spanning quality, safety, reliability, latency, and business outcomes.

Qualifications

Core (depth expected across all of these)

• Programming & engineering: expert Python; REST APIs and microservices; FastAPI; distributed systems; cloud-native architecture.
• LLM application delivery: prompt engineering, tool and function calling, RAG, and at least one production Agentic AI system.
• Cloud AI platform: deep experience with one of Azure, OpenAI, AWS Bedrock, Claude; Kubernetes and cloud-native deployment.
• LLMOps & evaluation: CI/CD for AI, automated evals, experiment tracking, observability, model lifecycle management.
• Responsible AI: governance frameworks, guardrails, model safety, compliance, and auditability.

Depth in several of the following (we do not expect all)

• Orchestration frameworks: LangChain / LangGraph, LlamaIndex, CrewAI, AutoGen, DSPy, Semantic Kernel, Strands.
• Advanced retrieval: Graph RAG, knowledge graphs, context graphs, hybrid search, vector databases.
• Agentic patterns: multi-agent architectures, planning and reasoning, MCP (Model Context Protocol).
• Model customization: fine-tuning, distillation, and model evaluation at scale.

Qualifications

• 10–15 years across software engineering, AI/ML, data science, or enterprise architecture, with a clear trajectory into senior technical leadership.
• Proven track record architecting and deploying production-scale AI, from strategy through implementation.
• Experience in a consulting, services, or client-facing delivery environment, including supporting pre-sales or solution shaping.
• Experience leading globally distributed, multi-disciplinary teams.
• Bachelors in computer science, AI, Engineering, Data Science, or a related field. Master’s preferred.

What success looks like in the first 12 months

• Multiple enterprise GenAI and Agentic solutions delivered into production to deliver value / outcomes.
• Reference architectures and reusable accelerators adopted across programs, measurably reducing delivery time or cost.
• AI governance, evaluation, and observability standards operational on live engagements.

Ongoing

• Recognized as the primary technical authority for complex client AI initiatives and executive relationships.
• Technical leadership converts into won and expanded engagements and a growing qualified pipeline.
• A stronger, higher-performing AI engineering team, with you still close to the technology.

The typical base pay range for this role across the U.S. is USD $240,500 - $277,000 per year.

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits