VP, Software Operations Manager

Company Confidential; Overland Park (KS); On-site; USD 150,000 - 190,000; Full time

Job summary

Company Confidential in Overland Park, Kansas seeks a VP, Software Operations Manager to provide strategic leadership across operations, technology, and business transformation. You will align product management, software development, and business stakeholders to deliver scalable solutions, drive AI adoption, automation, and governance while ensuring regulatory compliance and risk management.

The role focuses on optimizing processes, improving product delivery, and guiding enterprise platform

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, Operations Management, or a related field.
• 8+ years of leadership experience in operations, business management, product management, technology, banking, financial services, or a related industry.
• Experience leading enterprise technology initiatives, software implementations, process improvement, automation, and AI-driven solutions.
• Strong understanding of product management, software development lifecycles, project governance, and Agile methodologies.
• Knowledge of regulatory compliance, operational risk management, internal controls, and audit processes.
• Proven ability to lead cross-functional teams, manage competing priorities, and drive organizational change.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience in financial services, bankruptcy administration, or another regulated environment preferred.

Responsibilities

• Lead business operations, process optimization, and technology initiatives that support growth, scalability, and service delivery
• Drive automation, AI adoption, workflow modernization, and continuous improvement efforts across the organization
• Serve as a senior business stakeholder for software platforms, partnering with business, product, and technology teams to define priorities and deliver operational outcomes
• Oversee project discovery, business case development, requirements gathering, prioritization, governance, and vendor relationships
• Champion AI and automation initiatives that improve efficiency, accuracy, scalability, and customer experience
• Ensure compliance with regulatory requirements, internal controls, governance standards, and audit readiness expectations
• Lead operational readiness activities, including user acceptance testing, change management, training, communications, and production deployment support
• Partner with business, technology, QA, and support teams to ensure successful delivery of strategic initiatives and software releases
• Lead and develop managers and operational teams, fostering accountability, performance excellence, workforce planning, and professional growth
• Establish and monitor KPIs, SLAs, and ROI metrics to measure operational performance and the effectiveness of AI, automation, and process improvement initiatives
• Enhance customer and stakeholder experiences through standardization, automation, and business process redesign

Skills

Leadership

Cross-functional collaboration

Stakeholder management

Agile methodologies

Analytical thinking

Communication

Change management

Problem solving

Education

Bachelor’s degree in Business, Finance, Information Systems, Operations Management, or a related field

Job description

The VP, Software Operations Manager provides strategic leadership across operations, technology, and business transformation. This role aligns operational teams, product management, software development, and business stakeholders to deliver scalable solutions that enhance efficiency, compliance, customer experience, and business growth. The VP leads software modernization initiatives, AI adoption, workflow automation, enterprise platform implementations, and business continuity planning. This role is responsible for optimizing operational processes, advancing product delivery, and ensuring technology investments support evolving business needs while maintaining regulatory and operational standards.

Responsibilities:

• Lead business operations, process optimization, and technology initiatives that support growth, scalability, and service delivery
• Drive automation, AI adoption, workflow modernization, and continuous improvement efforts across the organization
• Serve as a senior business stakeholder for software platforms, partnering with business, product, and technology teams to define priorities and deliver operational outcomes
• Oversee project discovery, business case development, requirements gathering, prioritization, governance, and vendor relationships
• Champion AI and automation initiatives that improve efficiency, accuracy, scalability, and customer experience
• Ensure compliance with regulatory requirements, internal controls, governance standards, and audit readiness expectations
• Lead operational readiness activities, including user acceptance testing, change management, training, communications, and production deployment support
• Partner with business, technology, QA, and support teams to ensure successful delivery of strategic initiatives and software releases
• Lead and develop managers and operational teams, fostering accountability, performance excellence, workforce planning, and professional growth
• Establish and monitor KPIs, SLAs, and ROI metrics to measure operational performance and the effectiveness of AI, automation, and process improvement initiatives
• Enhance customer and stakeholder experiences through standardization, automation, and business process redesign

Qualifications:

• Bachelor’s degree in Business, Finance, Information Systems, Operations Management, or a related field
• 8+ years of leadership experience in operations, business management, product management, technology, banking, financial services, or a related industry
• Experience leading enterprise technology initiatives, software implementations, process improvement, automation, and AI-driven solutions
• Strong understanding of product management, software development lifecycles, project governance, and Agile methodologies
• Knowledge of regulatory compliance, operational risk management, internal controls, and audit processes
• Proven ability to lead cross-functional teams, manage competing priorities, and drive organizational change
• Strong analytical, problem-solving, communication, and stakeholder management skills
• Experience in financial services, bankruptcy administration, or another regulated environment preferred