VP, Small Commercial Operations and Servicing

Nationwide Insurance; United States; Remote; USD 195,000 - 325,000; Full time

Job summary

Nationwide Insurance is seeking a VP for Small Commercial Operations and Servicing to lead strategic planning and execution for our $1B business unit. This role is crucial for enhancing operational efficiency and driving innovation in our service lines. The ideal candidate will have extensive leadership experience in commercial lines insurance, demonstrating strong skills in strategic direction and organizational talent. This position is remote-friendly and offers a competitive salary based on industry standards.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Company-paid pension plan

Paid time off and holidays

Qualifications

• Ten-plus years’ experience in personal/commercial lines insurance.
• Leadership experience preferred, with focus on commercial lines.
• Strong understanding of business operations and program management.

Responsibilities

• Develop strategic roadmaps for service and processing operations.
• Provide leadership and oversight for Small Commercial and Agribusiness servicing.
• Drive automation and execution of co-sourced offshoring.

Skills

Strategic Direction

Organizational Talent

Driving Execution

Leadership

Education

Bachelor's degree with post graduate studies preferred

Professional designation such as CPCU

Job description

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.

#LI-SJ1

Job Description Summary

Accountable for developing and executing operational plans for the Small Commercial business unit, which includes but is not limited to servicing, processing, contact centers, digital, and end-to-end workflow (from submission through quote, bind, book, and issue). Responsible for driving small commercial lines further into automated underwriting and servicing capabilities and ensuring the integrity of those automated outcomes. This position also includes the leadership and day-to-day management of shared servicing and processing for Agribusiness. In addition to the tactical day-to-day execution of a $1B business unit, this position has broad strategic accountabilities, as well as transformation, project management, technology, and thought leadership responsibilities. This role is also responsible for the execution of third-party vendor relationships associated with servicing agents and customers.

Job Description

Key Responsibilities:

• Responsible for developing short and long-term strategic roadmaps of plans, projects and initiatives to streamline and enhance service and processing operations, build and deepen relationships with key leaders and stakeholders across Small Commercial . Responsible for the creation of effective change plans for multiple initiatives spanning the entire value chain . Identifies key technologies, programs, and processes for operational improvements. Provides thought leadership to influence organizational strategy.

• Exercises fiscal oversight and responsibility for the Small Commercial and Agribusiness servicing and processing . Develops and implements annual operating plans, with financial objectives consistent with the long-range strategic plans and initiatives to support efficiency, effectiveness, and the attainment of multi-year strategic objectives . Provide leadership to ensure activities meet business unit, function, associate and member needs.

• Provides leadership, coaching, development, and evaluation of the performance of direct reports; Promotes, fosters, and helps to see through continuous improvement efforts. Drives overall engagement.

• Responsible for short-term and long-term strategic planning, as well as the implementation and execution of existing strategies for Small Commercial. Responsible for the design and implementation of the organization and ensuring that it is in alignment with the Small Commercial strategy, as well as, meeting the needs of internal/external customers.

• Oversees direction of organizational efficiency, engaging a large team, and driving automation of transactional underwriting-based decisions .

• Responsible for the execution of co-sourced offshoring execution of servicing and processing of Small Commercial business . Maintains consistent interaction with vendor partner, uniting their execution, goals, and structure with the same servicing and processing functions performed by domestic Nationwide associates under this leader.

• Responsible for the development and execution of the Small Commercial digital strategy.

May perform other responsibilities as assigned .

Reporting Relationships: Reports to SVP . Direct reports include AVP and Director level s .

Typical Skills and Experiences:

Education: Bachelor’s degree with post graduate studies preferred.

License/Certification/Designation: Professional designation such as CPCU is highly desirable.

Experience: Ten-plus years’ experience in personal/commercial lines insurance, financial services, marketing, sales, business, or communication, including six years' previous commercial lines underwriting and/or commercial lines sales experience and leadership experience preferred.

Knowledge , Abilities and Skills : Establishing Strategic Direction, Building Organizational Talent, Optimizing Diversity, Selling the Vision , Leading Change, Driving Execution, Entrepreneurship. Strong understanding of commercial lines business operations (product management, underwriting, etc.). Proven ability to lead large complex, multidimensional programs/initiatives . Demonstrated ability to communicate effectively, both verbally and in writing, with all levels of management; advanced organizational abilities and the capability to manage several diverse tasks concurrently; high levels of credibility and professionalism in dealings with senior executives and the Board of Directors . Demonstrated ability as a positional and situational leader who carries influence , is respectful and empathetic , drives decision velocity , is people focused and committed to Nationwide’s mission and visions as a Modern Mutual .

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and H uman Resource Business Partner.

Values : Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility : Not Eligible (Exempt)

Working Conditions : Normal Office environment

ADA : The above statements cover what are generally believed to be principal and essential functions of this job . Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties .

We currently anticipate accepting applications until 07/06/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for VP, Small Commercial Operations and Servicing : $195,000.00-$325,000.00 The expected starting salary range for VP, Small Commercial Operations and Servicing : $195,000.00-$325,000.00