VP, SMA Investment Operations Lead

TIAA; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading investment management firm seeks a VP, SMA Investment Operations Lead to drive strategic initiatives and improve client experiences across their Separately Managed Accounts Platform. The role requires strong change and program management skills, with a focus on operational efficiency and collaboration with various stakeholders.

Qualifications

• 5+ years of relevant experience required, 7+ years preferred.

Responsibilities

• Lead and implement strategic cross-functional initiatives.
• Ensure alignment of Service Level Agreement goals.
• Implement process improvement initiatives for operational efficiency.

Skills

Change Management

Program Management

Strategic Thinking

Operational Efficiency

Education

University Degree

Job description

VP, SMA Investment Operations Lead
Nuveen is the investment management division of TIAA and is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, equities, alternatives and multi-asset solutions. As a global asset manager, our mission is to work in partnership with our clients to create outcome focused solutions to secure their financial future. Within Nuveen, Retail Separately Managed Accounts (SMA) Operations is responsible for the administration of 60,000 individual client accounts and over $70 billion of assets.

The VP, Separately Managed Account Investment Operations Lead, will help support and grow Nuveen’s Separately Managed Accounts Platform by implementing strategic initiatives, collaborating with internal and external partners, and driving key projects. The successful candidate will have experience in change management, program management and the ability to drive change that is aligned to our business values and goals. A deep knowledge of the SMA industry practices and providers, and a passion for working across departments to identify, prioritize and execute initiatives that improve the client experience, scale and efficiency of the business is critical for this role.

Key Responsibilities and Duties

• Accountable for identifying, leading and implementing strategic cross-functional initiatives

• Thought leadership partner to stakeholders/functional leaders helping to frame, size and shape change initiatives that cut across business functions with internal Operations teams and the broader organization

• Support internal efforts to instill a consistent change management approach, embedding strategic thinking, controls and a sustained operating discipline

• Ensure timeliness, requirements, prioritization, and execution of key deliverables across Operations; strong collaboration with our technology partners

• Interact and partner with stakeholders and cross-functional teams to ensure alignment of testing and communication of the program initiatives

• Implements process improvement initiatives to improve operational efficiency, define the right measures of operational risk

• Ensure alignment of Service Level Agreement goals and developing/monitoring of operational KPI’s

• Identify and monitor risks and challenges in execution, work with impacted stakeholders to mitigate risk, identify barriers and develop strategies to remediate.

• Strong collaboration with technology partners

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC