VP & Service Manager II

Open Bank; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Open Bank in Los Angeles is seeking a Service Manager to oversee daily branch operations, ensuring professional presentation and excellent client service. You will lead staff scheduling, coordinate with departments, and maintain budgetary efficiency while upholding internal controls.

The role requires broad operations knowledge, the ability to analyze financial data, and strong regulatory compliance awareness to ensure deposit regulations and account documentation are properly handled.

Qualifications

• Bachelor’s degree preferred, but not required.
• Seven years of experience in banking and/or lending.
• Ability to analyze and organize financial information and perform complex financial calculations.
• Good knowledge of deposit regulations, business documents, and new account documentation.
• Present a professional image in dealing with clients and colleagues.

Responsibilities

• Ensures branch projects a professional and neat appearance at all times.
• Maintain client service and resolve complaints in a satisfactory and timely manner.
• Develop staff schedules to meet client traffic flows.
• Collaborate with Operations Administration and other departments to resolve issues.
• Ensure performance against budget and efficient workflow.
• Maintain a good audit rating and ensure branch operates safely, soundly, and compliantly with internal controls.
• Promote teamwork within the branch.
• Manage staff to comply with policies, procedures, and efficiency goals.
• Hold operational and training meetings to update staff on regulatory compliance and procedures.
• Ensure branch compliance with regulations such as BSA, OFAC, Regulation D, E, CC, and DD.

Skills

Staff leadership

Financial analysis

Regulatory knowledge

Customer service

Education

Bachelor's degree in Business Administration or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The Service Manager is responsible for the efficient and effective functioning of a retail branch, with emphasis on client service and soundness of the operations.

JOB RESPONSIBILITY AND DUTIES:

• Ensures that branch projects a professional and neat appearance at all times.
• Ensure client service is maintained throughout the branch and resolves client complaints and concerns in a satisfactory and timely manner.
• Develop staff schedules to effectively meet client traffic flows.
• Works effectively with Operations Administration and other departments to resolve any and all operational and staff issues in a timely manner.
• Ensure performance against budget and efficient workflow.
• Maintain a good audit rating and the branch is running in a safe, sound, and compliant manner and ensuring all internal controls are met.
• Ensure teamwork within the branch.
• Manage branch staff to ensure operations in meeting policies, procedures, and efficient operations.
• Ensures that operational and training meetings are held, as needed, such that staff is aware of regulatory compliance issues, policy and procedures, and all relevant information.
• Ensure the branch is in compliance with all applicable regulations, such as BSA, OFAC, Regulation D, E, CC, DD to name a few.

QUALIFICATIONS:

Education and/or experience:

• Bachelor’s degree in Business Administration or related field preferred, but not required.
• Minimum seven years of experience in banking and/or lending.
• Ability to retain a broad knowledge of tasks performed in the branch operations functions.
• Ability to analyze and organize financial information and perform complex financial calculations.
• Good knowledge of deposit regulations, business organizational documents and other new account documentation.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.