Branch Growth & Service Leader

QNBT; Swainsboro (GA); On-site; USD 65,000 - 100,000; Full time

Job summary

QNBT Bank in Georgia seeks a Branch Manager to lead daily operations, grow deposits and loans, and build lasting customer relationships at the Swainsboro location.

You will oversee security, staff development, and cross-sell banking services while ensuring compliance and superior service. Strong leadership, lender knowledge, and community networking are essential for success in this role.

Qualifications

• Banking knowledge including lending policies and procedures.
• Sales and customer service training and knowledge.
• Ability to lead a branch team and develop client relationships.

Responsibilities

• Open and close the branch; enforce security policies.
• Supervise teller and vault operations and procedures.
• Develop business through community networking and events.
• Lead branch team to meet production goals with quality service.
• Coordinate with Trust, Investments, Branches, Operations to service transactions.
• Analyze financial statements to assess loan proposals and risk.
• Provide loan recommendations to Senior Lender and/or Loan Committee.

Skills

Verbal Communication

Interpersonal

Professionalism

Microsoft Office Suite

Functional Expert

Detail Oriented

Leader

Dedicated

Motivations

Experience

Job description

The Branch Manager is a member of the Branch Network and is assigned to a specific branch location.
This position is responsible for managing, maintaining, and developing relationships with current
and prospective customers. This position will acquire and maintain a portfolio of deposit accounts
and loans. Another key role will be to cross sell related banking services to all clients.

Duties and Responsibilities:
• Opens and closes the branch; maintains and stays abreast of security policies and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Handles customer problems and complaints; counsels customers with special financial needs and requests.
• Participates in activities for generating new business such as sales calls and special events.
• Oversees the processing of overnight bags; Processes teller work when necessary
• Supervises vault operations and procedures.
• Leads the branch team to achieve all production goals set by management while providing quality service.
• Develops and maintains relationships with current and prospective customers
• Creates a business development plan under the direction of their supervisor
• Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers
• Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation
• Analyze financial statements to make financing proposals
• Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; Communicates lending decisions to the customer
• Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated
• Works with borrowing customers to procure updated financial information on an ongoing basis
• Responsible for expanding prospect base by consistently networking in the community
• Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business

General Management Competencies:
• Behaves according to sound ethical and legal standards
• Demonstrates consistency between what is said and what is done
• Must be respectful at all times when working with others
• Builds and maintains productive relationships throughout the Bank
• Provides timely information to relevant employees (up, down, and across the
organization)
• Listens to what others are saying
• Maintains composure in frustrating situations
• Adapts to and helps others adapt to change
• Demonstrates flexibility in working with others
• Demonstrates professionalism in appearance and actions
• Maintains a clean and organized workspace
Professional Excellence:
• Demonstrates a consistently high level of professional judgment in making sound and accurate
decisions
• Gathers and analyzes information skillfully to make good decisions
• High level of written and verbal communication skills
• Identifies and resolves problems in a timely manner; communicates issues and outcomes to
appropriate individuals
• Develops strong professional relationships with customers and coworkers
• Maintains independence and objectivity in carrying out job responsibilities
• Adheres to confidentiality policy, code of ethics and follows all policies and procedures
relative to Consumer Compliance laws and regulations and best practice recommendations
Job Knowledge:
• General business and banking knowledge
• Knowledge of the Bank’s products and services
• Knowledge of the Bank’s lending policies and procedures
• Sales and Customer Service training and knowledge

Qualifications

Skills

Preferred

Intermediate

Verbal Communication

Intermediate

Interpersonal

Advanced

Professionalism

Advanced

Microsoft Office Suite

Intermediate

Behaviors

Preferred

Functional Expert

Functional Expert

: Considered a thought leader on a subject

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Leader

Leader

: Inspires teammates to follow them

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

Knowledge of the Bank's lending policies and procudures

2 years:

2 years:

2 years:

Experience in banking or financial industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.