VP, Service Delivery

Datavant; Alpharetta (GA); Remote; USD 147,000 - 157,000; Full time

Job summary

Datavant is seeking a VP of Service Delivery to lead regional operations across multiple markets in the United States. This role focuses on delivering excellence, owning KPIs such as TAT and OTD, and implementing standardized workflows to scale the business.

You will work with Workforce Planning, NOC, Training, and Implementation to ensure readiness for new processes and tools. The leader will manage Managers and Supervisors, drive regional continuous improvement, and foster collaboration across

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making; experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams.

Skills

Leadership

Data-driven decision making

Change management

Cross-functional collaboration

Forecasting & workforce planning

Tools

Cognos

Job description

VP, Service Delivery

8738 Remote - United States Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs—including TAT, OTD, quality, productivity, and staffing—and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high‑performing operations across the region.

You will:

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Success Metrics

• Consistent achievement of SLA’s, quality and cost targets
• Improved delivery scalability and operational leverage
• Successful execution of transformation initiatives
• Strong engagement and retention

What you will bring to the table:

• Significant experience leading multi‑site healthcare or large‑scale operations teams
• Strong leadership capabilities with the ability to develop leader-of-leaders
• Fluency in operational KPIs and data-driven decision making
  Experience leading compliance-driven, standardized workflows
• Ability to manage change and scale new processes across diverse teams
• Strong collaboration skills across cross-functional partners

Bonus points if:

• You have experience in HIM, ROI, or similar regulated operational environments
  You have experience leading transformation or standardization programs
• You have Lean/Six Sigma background

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The estimated total cash compensation range for this role is: $146,500 — $156,500 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant is the data collaboration platform trusted for healthcare. With a mission to make the world’s health data secure, accessible, and actionable, Datavant works with payers, providers, life sciences, legal and insurance clients globally to accelerate insights. Datavant enables more than 60 million healthcare records to move between thousands of organizations across the healthcare ecosystem, more than 80,000 hospitals and clinics, 75% of the 100 largest health systems, and 350+ real-world data partners. Datavant has office locations in Boston, New York and San Diego, with international offices in Barcelona and Galway.