VP, Sales Development

Jobtailor; Boston (MA); On-site; USD 250,000 - 350,000; Full time

Job summary

Delinea is seeking a VP, Global Renewals to own and scale our multi-year renewals strategy, protecting and growing ARR. You will build and lead a global renewals organization, including managers, and set executive-level strategy to defend against competition and drive expansion.

You will own the retention forecast, influence pricing with Finance, and escalate critical issues as needed while collaborating with Sales, CS, Support, and Product to align cross-functional roadmaps.

Qualifications

• Experience building and scaling a renewals/retention function at VP level in a SaaS environment.

Responsibilities

• Own and evolve the multi-year global renewals strategy to protect and grow Annual Recurring Revenue.
• Build, scale, and lead a global renewals organization, including managers and team leads.
• Set executive-level strategy to defend against competitive pressures and identify account expansion opportunities.
• Own the customer retention forecast and its P&L implications.
• Develop strategies to increase retention, reduce churn, and maintain price increases.
• Provide regular retention visibility to the CRO and executive team.
• Set annual uplift and pricing strategy with Finance.
• Serve as executive escalation point for issues raised by Sales, Customer Success, Support, and Product.
• Bridge Sales, Finance, and Customer Success and align cross-functional roadmaps around retention.
• Build and govern processes, systems, and reporting infrastructure to identify churn trends early.
• Communicate churn trends to executive stakeholders and drive follow-up action.
• Partner with Product leadership to translate customer feedback into product and go-to-market strategy.
• Report to the President and serve on the Delinea GTM Leadership Team

Skills

Executive Leadership

Salesforce Proficiency

Cross-Functional Collaboration

Strategic Thinking

Analytical Decision-Making

Coaching and Development

Executive Communication

Churn Analysis

Tools

Salesforce

Job description

• Own and evolve Delinea’s multi-year global renewals strategy to protect and grow Annual Recurring Revenue
• Build, scale, and lead a high-achieving global renewals organization, including managers and team leads
• Set executive-level strategy to defend against competitive pressures and identify account expansion opportunities
• Own the customer retention forecast and its P&L implications
• Develop strategies to increase retention, reduce churn, and maintain price increases
• Provide regular retention visibility to the CRO and executive team
• Set annual uplift and pricing strategy in partnership with Finance
• Serve as executive escalation point for issues raised by Sales, Customer Success, Support, and Product
• Bridge Sales, Finance, and Customer Success and align cross-functional roadmaps around retention
• Build and govern processes, systems, and reporting infrastructure to identify churn trends early
• Communicate churn trends to executive stakeholders and drive follow-up action
• Partner with Product leadership to translate customer feedback into product and go-to-market strategy
• Report to the President and serve on the Delinea GTM Leadership Team

Requirements

• Demonstrable experience building and scaling a renewals, retention, or sales development function at the VP level, ideally within a subscription/SaaS business
• Track record of leading leaders, including coaching and developing managers
• Ability to design organizational structure and delegate through multiple management layers
• Ability to prioritize across a growing global team
• Executive leadership competency and strategic partnership skills
• Strategic and analytical thinking and decision-making skills
• Experience presenting to senior leadership and/or the board
• Ability to operate in a fast-paced, dynamic, highly responsive environment
• Excellent executive communication, written and oral presentation, and organization skills
• Ability to influence cross-functionally at the executive level
• Proficiency in Salesforce
• Successful completion of a comprehensive criminal background check, education verification, and employment verification upon conditional offer

Core Competencies

Demonstrates expertise in building and scaling global renewals strategies within a subscription/SaaS environment, with a strong focus on customer retention, churn reduction, and cross‑functional collaboration. Proven ability to lead and develop high‑performing teams while effectively communicating with executive stakeholders.

Highest‑signal resume keywords

• Global Renewals Strategy
• Customer Retention Forecast
• Executive Leadership
• Salesforce Proficiency
• Cross‑Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Renewals Strategy Development
• Retention Strategy Design
• P&L Management
• Churn Analysis
• Organizational Structure Design

Soft Skills

• Executive Communication
• Strategic Thinking
• Analytical Decision-Making
• Coaching and Development
• Influencing Skills

Industry Keywords

• Subscription Business
• SaaS
• Customer Success
• Sales Development
• Executive Escalation

Tools & Technologies

• Salesforce