VP, Renewal Management - North America

Genesys

California (MO)

Remote

USD 179,300 - 333,100

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules

Development and career growth opportunities

401(k) matching program

Job summary

A leading tech company is seeking a VP of Renewal Management to define and execute regional renewal strategies, ensure accurate forecasting, and champion customer value advocacy. The ideal candidate will have over 12 years of experience in recurring revenue operations and a proven track record in achieving retention targets. This is a full-time position that offers a competitive salary range and numerous employee benefits, including flexible work options and development opportunities.

Qualifications

12+ years of experience leading enterprise-level recurring revenue operations.
Proven track record of achieving renewal and retention targets.
Exceptional communication and relationship-building skills.

Responsibilities

Define and execute regional renewal strategy.
Partner with Customer Success to forecast renewal rates.
Own and exceed net revenue retention and expansion goals.

Skills

Renewal forecasting

Data analysis

Risk management

Executive presentation skills

Customer success

Strategic thinking

Education

Bachelor’s degree in business or finance

Tools

Salesforce

Tableau

PowerPoint

Excel

Job description

VP, Renewal Management

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Responsibilities

Regional Strategy and Leadership: Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics. Translate corporate goals into actionable plans that deliver measurable outcomes.
Forecasting and Renewal Predictability: Partner with Customer Success Management to forecast renewal rates accurately by month, quarter, and year. Identify risks and remediation paths while driving data‑informed predictability and trend awareness.
Retention and Expansion Ownership: Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments. Establish cadence to assess attrition risks, pricing trends, and actionable insights by platform and geography.
Customer Value Advocacy: Champion a customer‑first renewal approach that ensures seamless experiences and measurable business value. Reinforce Genesys’ commitment to empathy‑driven, outcome‑focused engagement.
Innovation and Automation: Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations. Ensure renewal economics align with customer value realization based on product adoption and utilization insights.
Operational Health and Organizational Growth: Build and maintain a high‑performance, inclusive culture rooted in accountability, learning, and operational excellence. Drive leadership succession planning, performance enablement, and capability building across the team.
Cross‑Functional Orchestration: Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations leaders to integrate renewals into the broader customer lifecycle strategy. Enable alignment that drives both expansion or migration opportunities.
Global Leadership Participation: Contribute to global renewal transformation initiatives and best‑practice sharing across global peers and operations.

Required Qualifications

Bachelor’s degree in business, finance, a related field or equivalent experience.
12+ years of experience leading enterprise‑level recurring revenue operations.
Proven track record of achieving and exceeding renewal and retention targets.
Skilled in renewal forecasting, data analysis, and risk management.
Passionate about customer success, long‑term value creation, with a strong understanding of the Customer Experience (CX) industry and technologies.
Exceptional communication, relationship‑building, and executive presentation skills.
Flexible across global time zones with strong cross‑cultural collaboration skills.
Strategic thinker with a hands‑on approach to process execution, and problem‑solving in a high‑performance culture.
Inspirational partner who unites teams and executives around strategic goals, fostering trust, respect, and cross‑functional unity.
Proficient in PowerPoint, Excel, Word, Salesforce, Tableau, and collaboration platforms.

Compensation

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
$179,300.00 - $333,100.00

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work from home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.

Click here to view a summary overview of our Benefits.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Equal Opportunity Employment

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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