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A prominent Real Estate firm in New York seeks a VP of Operations to lead a substantial team, enhance financial performance, and manage resident relationships. This role emphasizes leadership skills and aims to cultivate a positive working environment while ensuring departmental alignment with organizational goals.
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Our Client is a Real Estate firm in NYC seeking a VP of Operations.
What you will do:
-Lead and support a team of 20+ employees across multiple resident-facing departments, ensuring that each group is aligned with broader organizational goals. This includes mentoring team members, providing clear direction, and creating development plans to foster growth and performance across all levels.
-Manage and resolve escalated resident concerns with professionalism and empathy, acting as the final point of contact for complex or sensitive issues. Develop resolution strategies that de-escalate tension, reinforce resident trust, and reflect a commitment to exceptional service.
-Oversee departmental budgeting and identify opportunities to enhance overall financial performance, including cost-efficiency initiatives, resource allocation strategies, and revenue-generating programs. Collaborate with finance and leadership teams to ensure alignment between service goals and fiscal accountability.
-Serve as a trusted and visible leader to employees, creating a positive and inclusive work environment that empowers individuals and promotes team success. Develop and implement initiatives aimed at improving employee engagement, reinforcing company values, and cultivating a high-performance culture.
Who you are:
-8+ years of experience in a leadership position
-Candidates from Real estate or hospitality will be considered
-Bachelor's Degree preferred
Based on experience the compensation range is $180-225k
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Medical insurance
Vision insurance
401(k)
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