VP, Production Support Engineer (Front Office)

GIC Private Limited; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

GIC Private Limited in New York is seeking a Production Support Engineer to maintain mission-critical trading and investment platforms. This role involves providing hands-on L1 and L2 support while ensuring systems' health and performance using modern observability tools.

The ideal candidate will have over 12 years of relevant experience in production support and possess a bachelor's degree in computer science or IT. This position offers a competitive base salary between $150,000 and $190,000 plus bonuses.

Qualifications

• 12+ years of hands-on experience in production/application support.
• Outstanding coordination and communication skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide hands-on L1 and L2 support for Front Office applications.
• Own the health and performance of the production environment.
• Respond to and resolve production incidents with minimal impact.

Skills

Production/application support

Site Reliability Engineering

Cloud & container orchestration

Monitoring and observability tools

Scripting (Python, Bash)

Education

Bachelor's degree in computer science or Information Technology

Tools

AWS

Kubernetes

Datadog

Splunk

Job description

Location: New York, US

Job Function: Technology Group

Job Type: Permanent

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group

We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Investment Technology

The Investment Technology group builds and enhances technology that supports the firm’s end-to-end investment lifecycle. It brings together capabilities across analytics, deal workflow, trading, execution, and operations to enable consistent, efficient, and data-driven investment processes. Through modern, scalable, and secure platforms, the group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.

What impact can you make in this role?

You will sit at the heart of GIC’s Front Office, keeping the mission-critical trading and investment platforms, our portfolio managers, traders, and analysts depend on running flawlessly. As a hands-on Production Support Engineer (SRE), you will be empowered to operate at the top of your game—providing strategic partnership and innovative, technology-driven solutions that advance GIC’s vision of being a tech-driven, global, long-term investment firm. This is a role for a true go-getter who thrives under pressure, takes ownership, and turns high-stakes incidents into opportunities to strengthen our resilience.

What will you do as a Production Support Engineer?

Front Office hands-on support: Provide hands-on L1 and L2 support in a follow-the-sun model—working in close partnership with the team in Singapore—for Front Office applications and platforms spanning Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics.

• Production monitoring: Own the health, stability, and performance of the production environment using modern observability tools and dashboards; proactively detect and pre-empt issues before they impact trading.
• Incident management: Respond to, triage, and drive production incidents to resolution with minimal business impact, staying calm and decisive under pressure. Document incidents and conduct thorough root-cause analysis and follow-up.
• Coordination & communication: Act as the central point of coordination during incidents—clearly communicating status, impact, and next steps to Front Office stakeholders, technology teams, and senior management across regions and time zones.
• Change management: Review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
• User support: Partner closely with Front Office end-users and stakeholders, responding to queries and resolving issues with urgency and a service-first mindset.
• Vendor engagement: Collaborate with Solution Providers and vendor support teams to troubleshoot, mitigate, and resolve issues related to third-party products.
• Issue investigation: Investigate production issues end-to-end and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System resiliency: Drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
• Automation & AI-driven improvement: Identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and continuously improve the efficiency and reliability of application support.
• Documentation: Maintain comprehensive run books, incident resolutions, and system configuration documentation.

What makes you a successful candidate?

Experience & mindset

• Bachelor’s degree in computer science, Information Technology, or equivalent practical experience.
• 12+ years of hands‑on experience in production/application support, Site Reliability Engineering, or system administration—ideally supporting Front Office or trading platforms.
• A self-starting go-getter who takes ownership, works calmly and effectively under pressure, and thrives in a fast-paced, high-stakes environment.
• Outstanding coordination, communication, and interpersonal skills—able to bridge technical teams and Front Office business users with clarity and confidence.
• A team-oriented mindset with a strong streak of independence and accountability.
• Stellar problem-solving and analytical skills, with sharp attention to detail and the ability to multitask across competing priorities.

Technical skills

• Cloud & infrastructure: Hands‑on experience with AWS cloud and container orchestration using Kubernetes.
• AI frameworks & tooling: Experience with modern AI frameworks and tools, including agentic AI, applied to operations, automation, and diagnostics (a strong differentiator).
• Observability: Hands‑on experience with monitoring and observability tools (e.g., Datadog, Splunk).
• Databases: Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
• Scripting & automation: Comfort with scripting (e.g., Python, Bash) to build automation and tooling.

Domain experience (one or more preferred)

• Trading workflows including OMS (e.g., BlackRock Aladdin) and EMS.
• Data analytics and TCA reporting.
• Business Intelligence tools (e.g., Power BI, Tableau, Databricks).

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer

As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Compensation

Our compensation philosophy reflects several principles. We strive to provide a competitive compensation package to attract and retain talent globally. We pay for performance, and reward sustainable results.

Total pay for this position comprises base pay and bonus. The anticipated base salary range for this role is between $150,000 and $190,000. Bonuses, which may form a meaningful proportion of the total pay package, are determined based on company and individual performance.