VP, Product Operations

PointClickCare; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching (RRSP & 401K)

Flexible Paid Time Off

Learning Programs & Resources

Employee Assistance Program

Job summary

PointClickCare is seeking a Vice President, Product Operations to lead the Product Operations function and scale governance, planning, and execution across Product and Engineering.

Reporting to the Chief Product & Technology Officer, you will partner with Product, Engineering, Finance, Strategy to improve portfolio visibility, planning effectiveness, and cross‑functional alignment while driving continuous improvement. This remote US role includes travel for onboarding and team events.

Qualifications

• Experience leading planning, governance, portfolio management across large cross-functional teams.
• Ability to influence senior leaders and align Product, Engineering, Finance, Strategy.
• Strong analytical and operational leadership with data-driven decision making.

Responsibilities

• Lead annual, quarterly, and ongoing Product portfolio planning with Product and Eng teams.
• Facilitate cross-functional planning, reviews, and prioritization balancing objectives and resources.
• Establish governance frameworks for transparency, accountability, and alignment.
• Monitor portfolio performance and improve planning, predictability, and delivery outcomes.
• Develop and improve Product Operations processes, standards, and practices.
• Create planning cadences, forums, and governance to support execution and alignment.
• Collaborate with Product, Eng, UX/UI, and business stakeholders to boost coordination.
• Develop portfolio performance reporting, dashboards, and executive insights.
• Provide leadership visibility into progress, risks, and execution challenges.

Skills

Leadership experience

Portfolio management

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree in Business, Engineering, CS, IS or related field

MBA or advanced degree considered an asset

Job description

Job Title: VP, Product Operations
Location: USA – Remote

**Travel to Office expectations**

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization.

This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision‑making, and organizational alignment. Through strong operational leadership, data‑driven insights, and cross‑functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance.

Key Responsibilities

• Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
• Facilitate cross‑functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade‑offs.
• Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision‑making across the organization.
• Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
• Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
• Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
• Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross‑functional collaboration.
• Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive‑level insights that support business and investment decisions.
• Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
• Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
• Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
• Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
• Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
• Identify operational risks, execution challenges, and cross‑functional dependencies, recommending mitigation strategies and improvement opportunities.
• Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
• MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
• 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
• Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross‑functional teams.
• Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
• Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision‑making.
• Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.
• Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology‑driven environment is preferred.
• Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

AtPointClickCare, base salary is one of the many components that make up our total rewards package.This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined byjob and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition ... and more!

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations.

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