VP, Product Manager - Enterprise Consumer & Partner Identifiers

Synchrony; Chicago (IL); Hybrid; USD 135,000 - 230,000; Full time

Job summary

A leading financial services company is seeking a VP, Product Manager for their Enterprise Consumer and Partner Data Solutions Team. The successful candidate will oversee the end-to-end lifecycle and strategy for Enterprise Identifiers, ensuring alignment with business goals through effective data solutions. Strong leadership, communication, and relationship management skills are essential for navigating stakeholder needs and driving product development in an Agile environment.

Qualifications

• Bachelor’s degree or high school diploma with 9+ years relevant experience.
• Minimum 7+ years functional experience including 5+ years in consulting or business facing roles.
• Experience in managing large-scale programs using Agile or waterfall methodologies.

Responsibilities

• Lead coordination of data product lifecycle and new solutions development.
• Engage with stakeholders to align data solutions with business goals.
• Track and report status updates on all projects and programs.

Skills

Data Product Leadership

Consultative Skills

Agile Methodologies

Communication

Relationship Management

Problem-Solving

Education

Bachelor’s Degree

Tools

SQL

Agile Tools (JIRA, Confluence)

Data Visualization (Tableau)

Job description

VP, Product Manager - Enterprise Consumer & Partner Identifiers

This role sits within the Enterprise Consumer and Partner Data Solutions Team - a high-impact, high-visibility Center of Excellence within Synchrony’s Chief Data Office (CDO) organization.

The VP, Product Manager will be a point of contact for Enterprise Consumer & Partner Identifiers (Enterprise ID’s), driving scalable data solutions that power analytical and operational workflows across Synchrony. This role supports end-to-end lifecycle management and new capability development for Enterprise ID, adoption of Enterprise ID across the consumer/partner lifecycle, and analytics, monitoring and self-servicing tools to drive usage and continuous improvement.

In addition, this role facilitates Agile Program Increment planning, working cross-functionally with Product Managers and Business Owners to understand organizational objectives, ensuring that the outcomes are clear, and that applicable Agile Release Trains (ARTs) are aligned.

This role balances strong data product leadership, technical know-how, business, and consultative skills. The ideal candidate will successfully build and manage relationships across various stakeholders and provide regular status updates on the assigned programs/projects.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Lead the coordination and end-to end data product lifecycle and new solutions development for Enterprise ID

Engage with business stakeholders on a regular basis to set goals for data solutions that align to overarching business goals. Ensure goals and KPIs are measured, monitored, and met.

Maintain Enterprise ID vision, roadmap, and end-to-end lifecycle based on business value and strategic priorities/KPIs. Effectively communicate vision and roadmap to key stakeholders

Develop and oversee development plans, including gaining buy in from key stakeholders, securing resources, identifying and removing roadblocks, serving as escalation point for all issues that might arise

Assist in initiating new work through Synchrony’s standard Agile process

Facilitate the tracking and prioritization of data curation work throughout their product lifecycles

Define releases and program increments working closely with agile partners

Test, validate, sign off data solutions

Build and deliver Enterprise ID communications and recurrent updates to cross-functional stakeholders

Drive Enterprise ID adoption across analytical and operational workflows, through partnerships with SYF business process owners, data product stewardship, analytics, and advisory

Continuously improve data product quality through recurrent inputs and outputs quality reviews, self-service tools, and partnerships with data stewards

Ensure Enterprise ID’s adherence of all legal, compliance corporate governance and risk management policies

Ensure data product materials and documentation are updated and comply with governance and data product management requirements.

Track and report status updates on all projects and programs on a regular basis.

Anticipate, escalate and resolve program/project related issues, impediments and risks

Facilitate discussions w/ other technology teams when there are dependencies on other areas (i.e. Security, Infrastructure, Digital, Credit, etc.)

Perform other duties and/or special projects as assigned

Qualifications/Requirements:

Bachelor’s degree, or in lieu of degree, GED/high school diploma and 9+ years of relevant work experience to include:

A minimum of 7+ years of functional work experience to include:

5+ years in consulting or business facing role that requires leveraging data and analytics to drive strategy and business outcomes

4+ years of experience working with data and running queries using SQL to leverage internal and external data sources for proof of concept (POC) or new use case developments

3+ years of experience managing projects

Experience leading large-scale programs, in agile or waterfall methodologies

Desired Characteristics:

Broad understanding of banking, credit card, payment solutions, collections, marketing, risk and regulatory & compliance.

Knowledge of Agile methodologies such as Scrum and Kanban; proficient with Agile methodologies and Atlassian tools (Confluence, JIRA)

Demonstrated ability to quickly learn new tools

Ability to innovate and find creative solutions to meeting business goals

Familiar with marketing, collections, operations

Excellent communication skills both written and verbal

High energy, self-motivated, able to drive results independently and with focus on continuous improvement

Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements

Experience presenting to clients and senior leaders with strong communication skills

Team player who enjoys close collaboration with analysts, data scientists, data engineers, product and business SMEs spanning several business areas

Thought leadership; ability to connect the dots across requirements, technology and process to ensure a holistic solution across consumption patterns

Experience handling concurrent activities/projects with competing priorities

Strong relationship management and influencing skills to build enduring and productive alliances across matrix organizations.

Demonstrated success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure.

Experience in partnering with a diverse team composed of staff and consultants located in multiple locations and time zones.

Excellent communication skills and customer management skills

Should have performed a similar role & capacity for large transformational engagements.

Grade/Level: 12

The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology

Job Description:

Role Summary/Purpose:

This role sits within the Enterprise Consumer and Partner Data Solutions Team - a high-impact, high-visibility Center of Excellence within Synchrony’s Chief Data Office (CDO) organization.

The VP, Product Manager will be a point of contact for Enterprise Consumer & Partner Identifiers (Enterprise ID’s), driving scalable data solutions that power analytical and operational workflows across Synchrony. This role supports end-to-end lifecycle management and new capability development for Enterprise ID, adoption of Enterprise ID across the consumer/partner lifecycle, and analytics, monitoring and self-servicing tools to drive usage and continuous improvement.

In addition, this role facilitates Agile Program Increment planning, working cross-functionally with Product Managers and Business Owners to understand organizational objectives, ensuring that the outcomes are clear, and that applicable Agile Release Trains (ARTs) are aligned.

This role balances strong data product leadership, technical know-how, business, and consultative skills. The ideal candidate will successfully build and manage relationships across various stakeholders and provide regular status updates on the assigned programs/projects.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead the coordination and end-to end data product lifecycle and new solutions development for Enterprise ID

• Engage with business stakeholders on a regular basis to set goals for data solutions that align to overarching business goals. Ensure goals and KPIs are measured, monitored, and met.

• Maintain Enterprise ID vision, roadmap, and end-to-end lifecycle based on business value and strategic priorities/KPIs. Effectively communicate vision and roadmap to key stakeholders

• Develop and oversee development plans, including gaining buy in from key stakeholders, securing resources, identifying and removing roadblocks, serving as escalation point for all issues that might arise

• Assist in initiating new work through Synchrony’s standard Agile process

• Facilitate the tracking and prioritization of data curation work throughout their product lifecycles

• Define releases and program increments working closely with agile partners

• Test, validate, sign off data solutions

• Build and deliver Enterprise ID communications and recurrent updates to cross-functional stakeholders

• Drive Enterprise ID adoption across analytical and operational workflows, through partnerships with SYF business process owners, data product stewardship, analytics, and advisory

• Continuously improve data product quality through recurrent inputs and outputs quality reviews, self-service tools, and partnerships with data stewards

• Ensure Enterprise ID’s adherence of all legal, compliance corporate governance and risk management policies

• Ensure data product materials and documentation are updated and comply with governance and data product management requirements.

• Track and report status updates on all projects and programs on a regular basis.

• Anticipate, escalate and resolve program/project related issues, impediments and risks

• Facilitate discussions w/ other technology teams when there are dependencies on other areas (i.e. Security, Infrastructure, Digital, Credit, etc.)

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree, or in lieu of degree, GED/high school diploma and 9+ years of relevant work experience to include:

• A minimum of 7+ years of functional work experience to include:

  • 5+ years in consulting or business facing role that requires leveraging data and analytics to drive strategy and business outcomes

  • 4+ years of experience working with data and running queries using SQL to leverage internal and external data sources for proof of concept (POC) or new use case developments

  • 3+ years of experience managing projects

• Experience leading large-scale programs, in agile or waterfall methodologies

Desired Characteristics:

• Broad understanding of banking, credit card, payment solutions, collections, marketing, risk and regulatory & compliance.

• Knowledge of Agile methodologies such as Scrum and Kanban; proficient with Agile methodologies and Atlassian tools (Confluence, JIRA)

• Demonstrated ability to quickly learn new tools

• Ability to innovate and find creative solutions to meeting business goals

• Familiar with marketing, collections, operations

• Tableau data visualization experience a plus

• Excellent communication skills both written and verbal

• High energy, self-motivated, able to drive results independently and with focus on continuous improvement

• Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements

• Experience presenting to clients and senior leaders with strong communication skills

• Team player who enjoys close collaboration with analysts, data scientists, data engineers, product and business SMEs spanning several business areas

• Thought leadership; ability to connect the dots across requirements, technology and process to ensure a holistic solution across consumption patterns

• Experience handling concurrent activities/projects with competing priorities

• Strong relationship management and influencing skills to build enduring and productive alliances across matrix organizations.

• Demonstrated success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure.

• Experience in partnering with a diverse team composed of staff and consultants located in multiple locations and time zones.

• Excellent communication skills and customer management skills

• Should have performed a similar role & capacity for large transformational engagements.

Grade/Level: 12

The salary range for this position is 135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology

About the company

Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

Notice

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