VP Product, Last Mile

Veho; New York (NY); On-site; USD 290,000 - 360,000; Full time

Benefits offered by this job

Equity stake

Health + dental + vision

401(k)

Unlimited PTO

Job summary

Veho in New York is seeking a VP Product, Last Mile to architect the delivery ecosystem and align operations with the marketplace. You will lead the BizTech engine to ensure efficient routing, empowered drivers, and an elevated customer experience.

Success hinges on building a compelling vision, scalable roadmaps, and cross-functional alignment with Ops, Commercial, and Finance to grow globally while maintaining best-in-class delivery performance.

Qualifications

• Deep knowledge in tech, product management and operations.
• Experience owning large budgets and tradeoffs within Last Mile.
• Understanding of independent contractors and regulated decision making.
• Experience with rapid market expansion and territory management.
• Partnering with customer support or similar teams; strong unit economics skills.

Responsibilities

• Driver Marketplace Operations: owns driver acquisition, balance, route pricing and marketplace mechanics.
• Route Success Product: owns on-route experience, geocoding and access issues.
• Core Route Building Product: owns routing and route-building algorithms.
• Customer and Driver-Partner Support: leads support strategy, including offshore/BPO.

Skills

Product management

Operations leadership

P&L management

Independent contractors

Data-driven decisions

Tools

Geospatial routing

Offshore/BPO coordination

Job description

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About this role

The VP Product, Last Mile is the strategic architect of our delivery ecosystem, bridging our physical operation to Veho’s marketplace - building seamless and delightful experiences for the end consumer. As the leader of this team, you will lead the "BizTech" engine that powers our core value proposition: ensuring every parcel is routed efficiently, every driver is empowered to succeed, and every customer experience raises the bar. You will synchronize marketplace dynamics with algorithmic routing to build the most reliable, most efficient, and most scalable last-mile network in the industry.

What success looks like:

• Build a compelling long-term vision: Build a long term vision that’s compelling and gives your team incentive to run through walls, understanding that we will naturally pivot over time.
• Establish an attainable mid-term roadmap: Ensure that our marketplace effortlessly handles relentlessly increasing scale as we both expand into new markets and grow our existing markets.
• Balance marketplace efficiency and reliability: Achieve Cost goals while maintaining Veho’s best-in-class On Time Delivery. No false trade-offs.
• Build trust with customers, driver-partners, and clients: Further elevate the Veho experience to ensure it remains best in class within the industry through tech and ops innovation and execution.
• Elevate your team: Last Mile, Product, Operations, and Data Science teams are working in tandem seamlessly on a shared roadmap and toward common goals. Team members have clarity into what success looks like and how they can grow.
• Align across teams: Partner closely with Operations, Commercial, and Finance organizations to remove blockers, solve for global optimization, and enable growth and experimentation.
• Raise the bar from seamless to delightful: Be at the leading edge of Veho building differentiating and delightful experiences primarily for consumers but for drivers as well.

Key Responsibilities:

• Driver Marketplace Operations + Product: owns driver acquisition, marketplace balance, route pricing, and how the marketplace mechanism functions
• Route Success Product: owns on-route experience, geocoding, access issues, and other similar geospatial problem spaces
• Core Route Building Product: owns approach to how we build routes and the route building algorithm
• Customer and Driver-Partner Support: owns approach to and execution of Customer and Driver-Partner Support, including offshore and BPO operations

Required Experience:

• The successful candidate should have deep and hands-on knowledge working in tech, product management and operations environments.
• Experience owning and managing a large (>$50M) P&L or budget; ability to manage and deeply understand tradeoffs both within Last Mile and the broader business
• Understanding of the practical realities of working with independent contractors; how to drive toward decisions when business and legal outcomes must be contemplated
• Prior roles have involved some component of territory management and rapid market expansion
• Managed or closely partnered with customer support or similar teams
• Deep expertise in the complex unit economics of a marketplace business, ideally with a gig economy component.

Compensation:

$290,000 - $360,000 range

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here.

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.