VP, People Operations & Experience
ABC Fitness
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Benefits offered by this job
Job summary
ABC Fitness is seeking a VP of People Operations & Experience to design and scale a global People operating model. You will oversee Talent Management, Learning & Development, People Analytics, and AI-enabled workflows, partnering with executives to translate people investments into business outcomes.
You will lead a team of senior directors across rewards, HRIS, employee experience, and communications, driving growth, agility, and a strong people-first culture.
Qualifications
- Significant leadership in People Operations or HR transformation.
- Depth in Talent Management, L&D, leadership development, succession planning.
- Experience with HR technology, analytics, automation, or AI-enabled HR practices.
Responsibilities
- Define and lead scalable People Operations and Experience roadmap.
- Establish operating models, governance, and success metrics.
- Build enterprise-ready Talent Management, L&D, succession, leadership development.
- Champion a technology-forward operating model with automation and AI workflows.
- Lead and develop senior Directors into enterprise leaders.
- Partner with executives to connect People priorities to business outcomes.
- Improve service delivery with streamlined processes and knowledge management.
- Integrate listening, communications, and culture into broader transformation.
- Elevate analytics to drive leadership decisions and performance.
Skills
Education
Tools
Job description
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
ABC Fitness is seeking a Vice President, People Operations & Experience to help build the next generation of our global People operating model. Reporting to the Chief People Officer, this leader will shape how our People function scales across core operations, employee experience, Talent Management, Learning & Development, People Technology, analytics, AI enablement, and employee engagement.
This is not a traditional HR operations role. We are looking for a leader who can pair strong People Operations experience with real depth in Talent Management, leadership development, workforce capability building, and technology-enabled transformation. The right leader will help simplify how work gets done, strengthen the employee and manager experience, develop high-performing People leaders, and ensure ABC’s People function is built for growth, agility, and the responsible use of AI and automation.
This role will lead through senior functional leaders across Total Rewards and HRIS, Workforce Relations and Employee Experience, People Technology and Analytics, Talent Management and Learning, and Employee Engagement and Communications.
- Define and lead a scalable People Operations and Experience roadmap that supports ABC’s business strategy, global growth, and evolving workforce needs.
- Establish clear operating models, decision rights, service standards, governance, and success metrics across People Operations and Experience.
- Build practical, enterprise-ready Talent Management, Learning & Development, succession, leadership development, manager enablement, and capability-building practices.
- Champion a technology-forward People operating model, including responsible use of automation, AI-enabled workflows, people analytics, data governance, and employee and manager self-service.
- Lead through strong functional leaders, helping Directors and Senior Directors grow from excellent operators into enterprise-level People leaders.
- Partner with the CPO, HR Business Partners, business leaders, IT, Finance, and Legal to connect People priorities to business outcomes, productivity, risk, employee experience, and organizational effectiveness.
- Strengthen employee and manager service delivery through simplified processes, clearer knowledge management, stronger support models, and measurable improvements in quality, speed, and experience.
- Integrate employee listening, internal communications, culture activation, and change communications into broader People transformation work.
- Elevate People analytics from reporting to actionable workforce insights that improve leadership decisions and organizational performance.
- Significant progressive People / HR leadership experience, including leadership of broad People Operations, Employee Experience, HR Operations, or HR transformation work.
- Demonstrated depth in Talent Management, Learning & Development, leadership development, manager enablement, succession planning, talent reviews, or workforce capability building.
- Meaningful experience with HR technology, people analytics, workflow automation, digital transformation, or AI-enabled HR practices.
- Experience redesigning operating models, simplifying processes, and building scalable systems rather than only managing existing programs.
- Ability to lead through senior functional leaders by setting direction, clarifying ownership, developing leadership capability, and creating accountability without becoming the execution bottleneck.
- Strong executive partnership skills, with the ability to connect People investments to business outcomes, productivity, employee experience, risk, and ROI.
- Change leadership experience in a complex, growing, global, PE-backed, technology, or transformation-oriented environment.
- Comfort operating through ambiguity, shifting priorities, direct feedback, and high expectations while building trust through judgment, transparency, and follow-through.
- Experience in SaaS, software, payments, HR technology, professional services, or another technology-enabled business.
- Experience working in a PE-backed, global, high-growth, or transformation-heavy environment.
- Familiarity with Workday, HR service delivery models, employee support, employee relations, Total Rewards, payroll, or job architecture.
- Experience implementing AI-enabled, automated, or analytics-driven People workflows with appropriate controls and human oversight.
- Experience connecting internal communications, employee listening, engagement, culture, and change management into broader employee experience work.
Within the first 12 months, this leader will have:
- Establish a clear People Operations and Experience operating model with defined accountabilities, service standards, decision rights, and success measures.
- Strengthen the leadership bench across the People organization, especially among Director and Senior Director-level functional leaders.
- Build credible, practical Talent Management, Learning & Development, succession, manager enablement, and leadership development capabilities.
- Advance a People Technology, AI, analytics, and data-governance roadmap with measurable improvements in productivity, experience, and decision quality.
- Improve employee and manager service delivery through simplified processes, stronger self-service, clearer knowledge management, and better operational metrics.
- Increase the use of workforce data and insights in executive and business decision making.
- Create stronger integration across employee experience, communications, culture, learning, technology, and business needs.
Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is -- annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.
Purpose led company with a Values focused culture – Best Life, One Team
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Monthly reimbursement for your preferred health scheme
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard.
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com
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