VP, Operations Liaison

Cathay Bank; Rosemead (CA); On-site; USD 91,000 - 113,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

401(k) plan

Job summary

Cathay Bank in California seeks a Vice President, Operations Liaison to act as a senior cross‑functional liaison among Deposit Operations, Branch Administration, Retail Banking, Risk, Compliance, IT, Treasury Management, and Vendor Management.

The role oversees ATM Services, debit card support, vendor coordination, balancing, settlement, exception resolution, maintenance, and service delivery for proprietary ATMs, with strong controls and efficiency.

Qualifications

• Minimum 5-7+ years of banking, deposit operations, branch operations, ATM/card operations, risk, compliance, project coordination, or related financial services experience.
• Minimum 5-7+ years of people management or supervisory experience in operations required.
• Strong knowledge of deposit operations and regulatory requirements; proficient with MS Office and bank systems.

Responsibilities

• Serve as the primary Deposit Operations liaison for branches, business units, Risk, Compliance, Internal Audit, IT, Treasury Management, Vendor Management, and other partners.
• Coordinate operational requests, escalations, projects, system changes, and cross-functional initiatives.
• Oversee ATM Services activities, including ATM operations, debit card support, vendor coordination, balancing, settlement, and service delivery.
• Direct and evaluate staff responsible for ATM operations, ATM balancing, debit card support, and exception resolution.
• Coordinate ATM installations, upgrades, repairs, and maintenance with vendors and internal teams.
• Develop and maintain procedures, internal controls, and documentation for ATM operations and vendor management.

Skills

Deposit operations knowledge

ATM/card operations

Regulatory compliance

Communication skills

Analytical skills

Microsoft Office

Education

College degree in Business Administration, Finance, Operations Management, or related field

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

What our team members are saying:

Video Clip 1

Video Clip 2

Video Clip 3

GENERAL SUMMARY

The Vice President, Operations Liaison serves as a senior liaison between Deposit Operations, Branch Administration, Retail Banking, Risk, Compliance, Information Technology, Treasury Management, Vendor Management, and other internal partners. This role coordinates operational initiatives, escalations, process improvements, regulatory support, and cross-functional communication. The position also oversees ATM Services, including ATM operations, debit card support, vendor coordination, balancing and settlement, exception resolution, equipment servicing, and service delivery for proprietary ATMs, while ensuring strong controls, compliance, efficiency, and service quality.

DIRECT REPORTS

This position supervises assigned ATM Services, card operations, and other designated team members based on department needs.

ESSENTIAL FUNCTIONS

• Serve as the primary Deposit Operations liaison for branches, business units, Risk, Compliance, Internal Audit, Information Technology, Treasury Management, Vendor Management, and other partners.
• Coordinate operational requests, escalations, projects, system changes, procedure updates, and cross-functional initiatives.
• Oversee ATM Services activities, including ATM operations, debit card support, vendor coordination, balancing, settlement, exception resolution, maintenance, and service delivery.
• Manages, directs, and evaluates staff responsible for ATM operations, ATM balancing and settlement, debit card support, and the resolution of ATM-related exceptions and customer issues.
• Coordinates ATM installations, removals, upgrades, repairs, signage, and maintenance activities with vendors, facilities, branches, armored carriers, and internal technology partners.
• Develops, updates, and maintains procedures, internal controls, and documentation related to ATM operations, card services support, balancing, settlement, and vendor management.
• Collaborates with Risk Management, Fraud, Compliance, Information Technology, and business units to address ATM incidents, operational issues, control gaps, and service improvement opportunities.
• Analyze operational issues, trends, service gaps, and process inefficiencies; recommend solutions to improve accuracy, service, controls, and efficiency.
• Support audits, regulatory requests, risk reviews, remediation efforts, testing, implementation activities, and management reporting.
• Partner with Deposit Operations leaders and subject matter experts across Branch Services, Support Services, Transaction Processing, Wire Operations, Reconcilement Services, Regulatory Monitoring and Reporting, and Deposit Fraud.
• Maintain strong working relationships with internal partners and promote consistent communication, accountability, and understanding of operational requirements.
• Perform other duties or special assignments as needed.

QUALIFICATIONS

Education:

• College degree in Business Administration, Finance, Operations Management, or related field preferred; equivalent banking experience may be considered.

Experience:

• Minimum 5-7 + years of banking, deposit operations, branch operations, ATM/card operations, risk, compliance, project coordination, or related financial services experience.
• Minimum 5-7 + years of people management or supervisory experience in operations required.

Skills/Ability:

• Strong knowledge of deposit operations, ATM/card operations, banking products, operational controls, and regulatory requirements. Excellent communication, analytical, organizational, problem‑solving, follow‑up, and prioritization skills. Proficient with Microsoft Office and applicable Bank systems

OTHER DETAILS

$91,200 – $113,100 / year
Pay determined based on job‑related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long‑term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.

Cathay Bank is an Equal Opportunity and Affiatative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

Poster- Spanish

Poster- Chinese Traditional
Poster- Chinese Simplified

Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at [phone] or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.