VP, Operations & Lender Support

Origence; United States; On-site; USD 162,000 - 202,000; Full time

Benefits offered by this job

Flexible Working Environment

Paid Time Off

401k 8 match

College Tuition Benefits

Tuition Reimbursement

Good Benefits options

Job summary

Origence in Greenwood Village, CO, is seeking a VP Operations & Lender Support to lead the OLS BPO unit. You will drive the operational vision, oversee implementations, processing, underwriting, funding, and contact center activities, and partner with recruitment to build strong teams.

The ideal candidate has 10+ years in consumer lending origination and 5+ years in senior leadership, with a track record of scaling operations, optimizing KPIs, and managing remote teams.

Qualifications

• Bachelor's degree in Business or related certifications/experience.
• 5+ years in a senior leadership role for consumer lending.
• 10 years of consumer loan origination experience with a financial institution or provider.
• Experience building scalable operational programs, teams, and policies in growth environments.
• Indirect auto lending and management of multiple product lines (card, mortgage, etc.).
• Experience managing remote teams is a plus; contact center experience preferred.
• Proven ability to develop and manage KPIs and actionable insights for continuous improvement.
• Extensive expertise with loan origination systems and product development experience.

Responsibilities

• Provide operational vision and leadership to meet growth and excellence goals.
• Lead the OLS operations team including implementations, processing, underwriting, funding, and support.
• Develop resources and timelines to achieve objectives.
• Collaborate with recruiting on talent acquisition and staff development.
• Present reports and insights to stakeholders and drive client satisfaction.
• Engage with clients to identify opportunities for differentiation and expansion.
• Foster collaboration across all business units to hit company goals.

Skills

Leadership

Strategic vision

Customer focus

KPI management

Change management

Cross-functional collaboration

Staff development

Communication with executives

Analytical thinking

Process improvement

Education

Bachelor's Degree in Business

Tools

Lending origination systems

MS Office Suite

Visio

CRM/BI tools

Job description

About Origence

With 30 years at the forefront of fintech innovation we specialize in SaaS lending solutions that lead the industry Our core mission is customer centric focusing on empowering Credit Unions across the United States with the tools to offer accessible competitive lending services Were deeply committed to enhancing the financial ecosystem for a broad network of credit unions members and auto dealers We invest in our greatest assets our employees and foster a culture of innovation and ownership through freedom and responsibility We celebrate fiscal accountability operational rigor and efficiency to create a sustainably healthy and robust business for the long term The VP Operations & Lender Support will be responsible for the operational vison leadership management and administration of Origence Lending Services OLS the business process outsourcing BPO division of Origence Lead the OLS operations team including the implementations processing underwriting funding contact center quality assurance and training functions MUST BE LOCATED IN THE DENVERGREENWOOD VILLAGE AREA OR OPEN TO RELOCATION

What You’ll Be Doing

• Lead BPO Business Unit
• Provide the operational vision and leadership necessary to meet OLSs strategic objectives for growth diversification and operational excellence
• Demonstrate quality analysis and judgment in planning implementation and execution of business initiatives
• Identify required resources and timelines to achieve set goals
• Analyze the impact of changing business conditions and adjust operational plans to maximize value for OLS and its clients
• Coach support and manage staff
• Collaborate with recruiting on talent acquisition efforts
• Lead talent development and retention through effective management of department leadership the application of internal and external resources and programs and significant personal engagement
• Focus on continuous business improvement by developing meaningful performance metrics analyzing results implementing program enhancements and providing services that create value eg increase revenue reduce costs or improve experience for OLS and its clients
• Support Internal and External Stakeholders
• Engage directly with clients when appropriate to ensure satisfaction with current service and to gather intelligence on improving competitive differentiation andor expansion opportunities
• Continuously and effectively work collaboratively across all business units within the organization to meet collective goals and objectives
• Develop and present insightful reports and presentations for internal and external stakeholders
• Actively participate in prospecting and client calls presentations and events as needed
• Develop relevant resource materials and facilitate training for internal and external partners and clients

The Ideal Candidate

• Education Bachelors Degree in Business or combination of related certifications and experience
• Experience 5 years in a senior leadership position for consumer lending at a credit union bank or consumer finance company
• 10 years of consumer loan origination experience underwriting and processing with a financial institution or relevant provider
• Success in building sound and scalable operational programs teams practices policies and procedures in a growth oriented business with the challenge of conflicting priorities and resource constraints
• Indirect auto lending and management of multiple product lines eg card consumer mortgage etc required
• Contact center and remote delivery experience is highly preferred
• Success managing large teams across multiple business units with direct and indirect reports in a high volume fast paced support environment
• Experience managing remote teams is a plus
• Experience in creating and managing meaningful operational key performance indicators KPIs as well as experience in developing and managing the tools and processes required to produce actionable insights that drive continuous improvement
• Experience with sophisticated loan origination systems required and product development experience preferred
• Specialized Skills Ability to lead large multi functional teams with little direction or oversight
• Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment
• Strong empathy for customers and a passion for client retention revenue and growth
• Ability to manage influence through collaboration persuasion negotiation and consensus building
• Excellent collaboration and communications skills including C Level presentation skills
• Analytical and process oriented mindset
• Up to date with modern technologies & tools for managing lending operations
• Enthusiastic and creative leader with the ability to inspire others
• Strong organization and planning skills
• Extensive expertise in staff training development and team building
• Solid understanding of business contracting
• Clear understanding and successful execution of change management concepts
• A change agent in operational processes with an innovative mind set
• Extensive working knowledge of PC Systems including MS Word Excel PowerPoint Visio etc

Why you should apply

• Flexible Working Environment
• Paid Time Off
• 401k 8 match
• College Tuition Benefits
• Tuition Reimbursement
• Good Benefits options

Company Culture

• Cultural and Holiday celebrations Theme days like Star Wars Day & Bring your Kids to Work Day Monthly Townhalls and Quarterly Company Meetings that ensure awareness inclusion and transparency

The starting salary range for this full time position in Greenwood Village CO is 161600 202000 per year This base pay will take into consideration internal equity candidates geographic region job related knowledge and experience among other factors Origence maintains a highly competitive compensation program Under company guidelines this position is eligible for an annual bonus to provide an incentive to achieve targeted goals Bonuses are awarded at companys discretion on an individual basis

Origence is an equal opportunity employer All recruitment hiring training compensation benefits discipline and other terms and conditions of employment will be based upon an individuals qualifications regardless of race religion color sex gender identity sexual orientation national origin ancestry military service marital status pregnancy age protected medical condition genetic information disability or any other category protected by federal state or local law