Manager, Operations and Lender Support

Origence (Formerly CU Direct); Greenwood Village (CO); On-site; USD 66,000 - 83,000; Full time

Job summary

A fintech solutions provider is seeking a Manager, Operations and Lender Support to oversee origination services, including call center and underwriting staff. The ideal candidate will have at least 10 years of automotive finance experience, including 3 in management. This role offers a flexible working environment, paid time off, 401k with match, and tuition reimbursement. The salary range is $66,300 - $82,900 annually, with bonuses based on performance.

Benefits

Flexible working environment

Paid time off

401k with 8% match

Tuition reimbursement

Comprehensive benefits

Engaging company culture

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 10+ years in automotive finance or related industry, with at least 3 years in management.
• Operational workflow and analysis experience.
• Knowledge of financial industry policies, consumer lending, and regulatory compliance.

Responsibilities

• Manage underwriting, processing, and related functions with sound analysis and judgment.
• Prepare and monitor departmental reporting and analytics.
• Oversee staff hiring, scheduling, training, coaching, and performance management.
• Participate in new client onboarding, system testing, and implementation projects.

Skills

Operational workflow analysis

Communication skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft PowerPoint

Job description

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About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members, and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor, and efficiency to create a sustainably healthy and robust business for the long term.

Position Overview

The Manager, Operations and Lender Support is responsible for managing Origination Services, including call center, processing, underwriting, and administrative staff. The role involves implementing, developing, and administering processing guidelines for credit union partners using BPO programs. It includes providing training, coaching, career development, and performance evaluations. The manager will lead initiatives to enhance client engagement, meet performance metrics, and improve departmental efficiencies. Additionally, resolving issues communicated by credit unions or dealerships and reporting department performance to the AVP of Operations are key responsibilities.

Key Responsibilities

• Manage underwriting, processing, and related functions with sound analysis and judgment.
• Prepare and monitor departmental reporting and analytics.
• Oversee staff hiring, scheduling, training, coaching, and performance management.
• Manage staffing to ensure adequate coverage and meet business objectives.
• Ensure departmental adherence to policies, procedures, and regulations.
• Lead and support team meetings, coordinate staffing, and ensure effective communication.
• Maintain professional communication with stakeholders and ensure timely issue resolution.
• Recommend process improvements to increase accuracy, efficiency, and revenue.
• Participate in new client onboarding, system testing, and implementation projects.
• Support and foster a positive team culture aligned with company values.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 10+ years in automotive finance or related industry, with at least 3 years in management.
• Operational workflow and analysis experience.
• Knowledge of financial industry policies, consumer lending, and regulatory compliance.
• Excellent communication skills and proficiency in Microsoft Office, especially PowerPoint.

Why You Should Apply

• Flexible working environment
• Paid time off and 401k with 8% match
• Tuition reimbursement and comprehensive benefits
• Engaging company culture with events and celebrations

The salary range is $66,300 - $82,900 annually, with potential bonuses based on performance. This position is based in Irvine, CA, and may require travel within Origence markets.

Origence is an equal opportunity employer and values diversity in the workplace.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Strategy/Planning and IT