VP, Operations & Lender Support

cudirect; Greenwood Village (CO); Hybrid; USD 162,000 - 202,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

401k match

Tuition reimbursement

Great culture

Job summary

Origence in Greenwood Village, CO is seeking a VP, Operations & Lender Support to lead Origence Lending Services (OLS), overseeing implementations, processing, underwriting, funding, contact center, quality assurance and training.

The ideal candidate will bring 10+ years in consumer lending and 5+ years in senior leadership, with a proven ability to build scalable programs, lead remote teams, and deliver measurable KPIs.

Hybrid schedule with a minimum of 3 days in the office per week is available.

Qualifications

• 5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company.
• 10+ years of consumer loan origination experience with a financial institution or relevant provider.
• Experience building scalable operational programs in growth-oriented business.
• Indirect auto lending and management of multiple product lines required.
• Experience with remote teams is a plus.
• Experience with KPIs and data-driven decision making.

Responsibilities

• Lead BPO Business Unit with operational vision and leadership.
• Engage with clients to ensure satisfaction and gather competitive intelligence.
• Develop reports and presentations for internal and external stakeholders.
• Facilitate training and material development for partners and clients.

Skills

Leadership

Customer empathy

Collaboration

Change management

C-level comms

Planning & organizing

Education

Bachelor's in Business

Tools

Loan origination systems

MS Office

Job description

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

VP, Operations & Lender Support will be responsible for the operational vison, leadership, management and administration of Origence Lending Services (OLS), the business process outsourcing (BPO) division of Origence. Lead the OLS operations team including the implementations, processing, underwriting, funding, contact center, quality assurance, and training functions.

***MUST BE LOCATED IN THE DENVER/GREENWOOD VILLAGE AREA OR OPEN TO RELOCATION. Please note, this position will follow a Hybrid schedule with a minimum of 3 days in the office/week***

What You’ll Be Doing:

Lead BPO Business Unit

• Provide the operational vision and leadership necessary to meet OLS's strategic objectives for growth, diversification, and operational excellence.
• Demonstrate quality analysis and judgment in planning, implementation, and execution of business initiatives. Identify required resources and timelines to achieve set goals. Analyze the impact of changing business conditions and adjust operational plans to maximize value for OLS and its clients.
• Coach, support, and manage staff. Collaborate with recruiting on talent acquisition efforts. Lead talent development and retention through effective management of department leadership, the application of internal and external resources and programs, and significant personal engagement.
• Focus on continuous business improvement by developing meaningful performance metrics, analyzing results, implementing program enhancements, and providing services that create value (e.g., increase revenue, reduce costs, or improve experience) for OLS and its clients.

Support Internal and External Stakeholders

• Engage directly with clients, when appropriate, to ensure satisfaction with current service and to gather intelligence on improving competitive differentiation and/or expansion opportunities.
• Continuously and effectively work collaboratively across all business units within the organization to meet collective goals and objectives.
• Develop and present insightful reports and presentations for internal and external stakeholders. Actively participate in prospecting and client calls, presentations, and events as needed.
• Develop relevant resource materials and facilitate training for internal and external partners and clients.

The Ideal Candidate:

Education:

• Bachelor’s Degree in Business, or combination of related certifications and experience.

Experience:

• 5+ years in a senior leadership position for consumer lending at a credit union, bank, or consumer finance company.
• 10+ years of consumer loan origination experience (underwriting and processing) with a financial institution or relevant provider.
• Success in building sound and scalable operational programs (teams, practices, policies and procedures) in a growth-oriented business with the challenge of conflicting priorities and resource constraints.
• Indirect auto lending and management of multiple product lines (e.g. card, consumer, mortgage, etc.) required.
• Contact center and remote delivery experience is highly preferred.
• Success managing large teams across multiple business units with direct and indirect reports in a high-volume, fast-paced support environment.
• Experience managing remote teams is a plus.
• Experience in creating and managing meaningful operational key performance indicators (KPIs), as well as experience in developing and managing the tools and processes required to produce actionable insights that drive continuous improvement.
• Experience with sophisticated loan origination systems required, and product development experience preferred.

Specialized Skills:

• Ability to lead large multi-functional teams with little direction or oversight
• Comfortable working with aggressive goals and balancing conflicting priorities in a fluid environment
• Strong empathy for customers and a passion for client retention, revenue and growth
• Ability to manage influence through collaboration, persuasion, negotiation, and consensus building
• Excellent collaboration and communications skills including C-Level presentation skills
• Analytical and process-oriented mindset
• Up to date with modern technologies & tools for managing lending operations
• Enthusiastic and creative leader with the ability to inspire others
• Strong organization and planning skills
• Extensive expertise in staff training, development and team building
• Solid understanding of business contracting Clear understanding and successful execution of change management concepts
• A change agent in operational processes with an innovative mindset
• Extensive working knowledge of PC Systems, including MS Word, Excel, PowerPoint, Visio, etc.

Why you should apply:

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position in Greenwood Village, CO is $161600 - $202000 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.