VP, Operations

Matrix Medical Network; United States; Remote; USD 245,000; Full time

Job summary

A leading healthcare organization is seeking a VP of Operations to provide strategic leadership and drive operational excellence. This remote role focuses on enhancing service quality across Field Operations, Clinical Logistics, and Call Center functions. Candidates should have extensive leadership experience, with strong analytical and communication skills. Competitive salaries and benefits are offered.

Benefits

Medical insurance

Dental insurance

401(k) with company matching

Paid time off

Flexible spending accounts

Qualifications

• 15+ years of progressive leadership experience in operations.
• At least 7+ years in a senior leadership role.
• Strong knowledge of field operations and customer service best practices.

Responsibilities

• Provide vision and oversight for Field Operations and Call Center functions.
• Develop and execute operational strategies for organizational growth.
• Oversee call center performance to ensure high-quality customer interactions.

Skills

Leadership

Strategic planning

Operational excellence

Customer service

Data analysis

Education

Bachelor’s degree in Business or Healthcare Administration

Master’s degree preferred

Job description

Overview

VP - Operations (Remote)

About Us: Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000+ clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra, "We see you. We hear you. We’ve got you." and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard.

Responsibilities

About the Role

• Type: Full-Time, Salaried
• Compensation: $245K (target base salary); 30%-40% bonus
• Location: Fully Remote (must be located in the United States)
• Hours: Full-Time, Days
• Benefits Offered: Medical, dental, vision, paid time off, paid holidays, 401(k) with company matching, voluntary life insurance, short-term disability, long-term disability, employee assistance program, health savings account, flexible spending accounts, and additional voluntary benefits.

Job Summary:

The Vice President of Operations will provide executive leadership and strategic direction for the company’s Field Operations, Clinical Logistics, Support Center, and Call Center functions. This role is responsible for ensuring operational excellence, service quality, and efficiency across all areas, while supporting the organization’s mission to deliver high-quality healthcare services. The VP, Operations will work closely with executive leadership to develop strategies that align with business goals, drive growth, and enhance the overall customer and patient experience.

Key Responsibilities:

Strategic Leadership

• Provide vision, direction, and oversight for Field Operations, Clinical Logistics, Support Center, and Call Center functions.
• Develop and execute operational strategies that support organizational growth and ensure scalability.
• Collaborate with executive leadership to align operations with the company’s long-term goals and financial objectives.

Field Operations

• Oversee the delivery of services in the field to ensure efficiency, compliance, and quality of care.
• Implement best practices, process improvements, and performance metrics to drive productivity and customer satisfaction.
• Ensure regulatory compliance and adherence to company standards across all field activities.

Clinical Logistics

• Direct and optimize the logistics of clinical service delivery, including scheduling, resource allocation, and workflow management.
• Ensure that operational processes support timely and effective delivery of clinical services.
• Develop and manage vendor partnerships and supply chain needs related to clinical operations.

Support Center Operations

• Lead the Support Center team to ensure effective resolution of issues, inquiries, and requests from internal and external stakeholders.
• Establish performance metrics, reporting, and continuous improvement initiatives.
• Drive cross-functional collaboration to resolve systemic issues and enhance support effectiveness.

Call Center Operations

• Oversee call center performance to ensure high-quality customer interactions, responsiveness, and service outcomes.
• Implement technology solutions, training programs, and workflows that improve efficiency and customer experience.
• Monitor key performance indicators (KPIs) and ensure service level agreements (SLAs) are consistently met.

Operational Excellence

• Develop and monitor operational budgets, forecasts, and resource plans.
• Lead initiatives to enhance quality, reduce costs, and improve efficiency across all operational areas.
• Drive a culture of accountability, performance, and continuous improvement.

Leadership & People Development

• Build and mentor a high-performing leadership team across operations.
• Foster a culture of collaboration, innovation, and excellence.
• Implement talent development, succession planning, and workforce engagement strategies.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field required; Master’s degree preferred.
• 15+ years of progressive leadership experience in operations, with at least 7+ years in a senior leadership role.
• Proven track record in managing multi-site, large-scale operations in healthcare, logistics, or service industries.
• Strong knowledge of field operations, clinical logistics, and customer service/call center best practices.
• Exceptional leadership, communication, and strategic planning skills.
• Ability to analyze complex data, implement performance metrics, and drive operational improvements.
• Experience leading change management initiatives in a dynamic and evolving environment.

Competencies

• Strategic Thinker – Ability to translate vision into actionable plans.
• Operational Excellence – Strong focus on process improvement, efficiency, and execution.
• Customer-Centric Mindset – Commitment to delivering high-quality service experiences.
• Leadership – Proven ability to inspire, develop, and lead diverse teams.
• Results-Oriented – Track record of delivering measurable business outcomes.

Our Culture

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasize innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of whom we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

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