VP, Operational Excellence | Full-Time | Remote

Oak View Group; United States; Remote; USD 190,000 - 215,000; Full time

Job summary

A leading company in the food service industry seeks a Vice President of Operational Excellence to enhance operations and drive strategic initiatives across all hospitality accounts in the West Region. The individual will oversee the implementation of operational excellence methodologies to optimize performance and reduce costs while mentoring regional leaders and managing change initiatives. This role includes a competitive salary and extensive full-time benefits.

Benefits

Health insurance

Dental and Vision insurance

401(k) savings plan

401(k) matching

Paid time off

Qualifications

• Minimum 15 years in Food Service/Hospitality with increasing responsibility.
• Minimum 10 years in management within the food-related or concessions industry.
• Experience working in a Union and Arena/Stadium environments required.

Responsibilities

• Developing strategies to eliminate waste and improve quality in F&B operations.
• Monitoring KPIs related to efficiency and customer satisfaction.
• Coaching operational teams to foster a culture of continuous improvement.

Skills

Communication

Relationship Building

Decision Making

Independence

Education

MA or MS; BA or BS in business-related major

Tools

Microsoft Office

POS Systems

Timekeeping Systems

Job description

Overview

The Vice President, Operational Excellence is responsible for the efficient, professional and profitable operation of the food service operations providing oversight for all Hospitality accounts in the West Region. This individual closely partners for the SVP and responsible for overseeing and driving company-wide initiatives to optimize operations, improve efficiency, reduce costs, and enhance overall performance by implementing strategic operational excellence methodologies across all aspects of the F&B business, including production, distribution, and service delivery. This role works closely with the Regional Vice Presidents and District General Managers to mentor and train, and reports directly to the Senior VP of OVG Hospitality, West.

This role will pay a yearly salary of $190,000 to $215,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 31,2025.

Responsibilities

• Leading operational excellence programs: Developing and executing comprehensive strategies to identify and eliminate waste, streamline processes, and improve quality across the entire F&B value chain.
• Performance analysis and reporting: Monitoring key performance indicators (KPIs) related to operational efficiency, cost control, and customer satisfaction, providing actionable insights to leadership teams.
• Cross-functional collaboration: Working with various departments like production, procurement, logistics, sales, and marketing to align operational goals and ensure smooth integration across functions.
• Continuous improvement methodologies: Data-driven approaches to identify and address operational bottlenecks.
• Talent development: Coaching and mentoring operational leaders and teams to foster a culture of continuous improvement and excellence.
• Change management: Facilitating organizational change initiatives to adopt new operatioDnal practices and technologies.
• Cost optimization: Analyzing cost structures and identifying opportunities to reduce expenses while maintaining quality standards.

Qualifications

• MA or MS; BA or BS with business-related major.
• Minimum of 15 years in Food Service/Hospitality, in positions of growing responsibility.
• Minimum 10 years management experience in food-related or concessions industry.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Strong relationship building skills mandatory for client relations.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.
• Experience working in a Union environment required.
• Arena and Stadium experience required.