VP Operational Excellence

State Employees' Credit Union; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

State Employees' Credit Union seeks a VP of Operational Excellence to drive enterprise-wide performance, process optimization, and data-driven decisions. You will lead a portfolio of improvement initiatives with governance and executive reporting to deliver cost and member-experience benefits.

The role requires Lean Six Sigma Black Belt, 7+ years of experience, and supervisory leadership. This is a fully remote senior leadership role across the US.

Qualifications

• Bachelor's degree
• Min 7 years direct experience
• 2 years in supervisory leadership role
• Certified Lean Six Sigma Black Belt
• Strong background in Operational Excellence / Lean Six Sigma
• Experience with formal change management methodologies
• Proven track record driving improvements with senior leadership
• Experience influencing executive leadership to shape strategy
• Ability to design and scale operational excellence capabilities
• Ability to translate data into insights and portfolio development

Responsibilities

• Define and lead enterprise operational excellence strategy, multi-year roadmap, financial & service goals, and a team of LSS Belts.
• Own the enterprise improvement portfolio, deliver measurable outcomes, and provide executive-level reporting.
• Lead design of target operating model, end-to-end processes, KPIs, and roles.
• Lead or support enterprise change management initiatives with stakeholder alignment.
• Serve as trusted advisor to executives, driving accountability for results.

Skills

Operational Excellence

Lean Six Sigma

Change Management

Data Analytics

Executive Stakeholder Engagement

Portfolio Governance

Problem Solving

Strategy Translation

Education

Bachelor's degree

Preferably Business/Engineering/Analytics

Tools

Power BI

Clarity

JIRA

AI/ML

Job description

Position Overview:

The VP Operational Excellence is responsible for driving enterprise-wide performance improvement and organizational excellence through process optimization, advanced analytics and data driven decision making. This role leads the design and delivery of the operational excellence improvement portfolio that improves cost efficiency and the member experience.

Essential Responsibilities:

• Weighted 30% - In support of the organization's strategic goals, define and lead the enterprise operational excellence strategy, multi-year roadmap, financial & service goals, and a team of LSS Belts and Process analysts to deliver financial and service outcomes.
• Weighted 25% - Own the enterprise improvement portfolio ensuring the delivery of measurable outcomes. Lead prioritization, funding, tracking, and governance routines to deliver operational excellence. Prepare and deliver executive level reporting and dashboards to communicate capability and portfolio progress. Leverage data and analytics to perform opportunity identification and inform prioritization
• Weighted 20% - Lead or support the design and optimize the enterprise target operating model, end to end business processes, KPIs, and roles to support of the delivery of strategic objectives, improve financial performance, and optimize the member experience
• Weighted 15% - Lead or support enterprise change management efforts to ensure successful adoption of operational excellence initiatives, including stakeholder alignment, communication strategies, training and reinforcement mechanisms
• Weighted 10% - Serve as a trusted advisor to executive stakeholders, facilitating alignment on priorities, driving adoption of new ways of working, and ensuring accountability for results through clear communication, governance, and visible performance outcome

Required Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor's degree
• Min 7 years direct experience+
• 2 years in supervisory leadership role
• Certified Lean Six Sigma black belt
• Strong background in Operational Excellence, Lean Six Sigma or structured problems solving methodologies
• Experience with formal change management methodology (i.e. Prosci, Kotter, CAP, etc..)
• Proven track record driving improvement initiatives and influencing senior leadership to measurable outcomes
• Experience influencing and partnering with executive leadership to shape strategy, align priorities, and drive accountability
• Proven ability to design and scale operational excellence capabilities
• Ability to translate data into insights and portfolio development

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor's degree in Business, Engineering, Analytics, or related field
• 8 years of experience + 3 years in supervisory leadership role
• Change Management certification
• Background in strategy and/or consulting
• Experience with Power BI and creating executive dashboards
• Experience with Clarity and JIRA for project and portfolio management
• Experience with AI and Machine Learning

Job Environment & Physical Requirements:

• Travel up to 10% of the time
• Fully Remote

Disclaimer:

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a \"Do the Right Thing\" mission and a goal of helping people in our community.

SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.