VP of VIP Programs & Player Experience (iGaming)

Jobtailor; Las Vegas (NV); On-site; USD 150,000 - 230,000; Full time

Job summary

Jobtailor in Las Vegas seeks a Director-level leader to design and execute VIP programs across iGaming platforms, driving engagement, retention, and lifetime value through high-touch service. You will own end-to-end VIP experiences, onboarding, personalization, rewards, and retention while leading a distributed team of Executive Hosts.

You will review performance, share strategic insights with executives, and scale a high-performing VIP operations unit across time zones in regulated U.S.

Qualifications

• 5+ years of experience in iGaming, with at least 3 years in a Director level role.
• Proven success in managing high-value customer segments and delivering measurable business impact.
• Strong leadership skills with experience managing distributed teams across multiple time zones.
• Deep understanding of iGaming platforms, player behavior, and regulatory environments.
• Exceptional communication, negotiation, and stakeholder management abilities.
• Proficiency in sales platforms, data tools and player analytics.
• Experience in regulated U.S. & Canadian markets.
• Familiarity with loyalty program design, gamification mechanics, and experiential marketing.

Responsibilities

• Lead the strategic development and execution of VIP programs across our iGaming platforms.
• Driving player engagement, retention, and lifetime value through personalized high-touch service.
• Oversee the daily performance of the Digital iGaming Executive Host Team.
• Scale and optimize a high-performing VIP operations team, including Executive Hosts.
• Own the end-to-end VIP player experience, including onboarding, personalization, rewards, and retention.
• Conduct regular performance reviews and present strategic insights to executive leadership.

Skills

Leadership

Stakeholder management

Communication

Negotiation

Player analytics

iGaming expertise

Regulatory knowledge

Team management

Cross-timezone collaboration

Tools

Sales platforms

Data tools

CRM systems

Player analytics tools

Job description

Jobtailor in Las Vegas seeks a Director-level leader to design and execute VIP programs across iGaming platforms, driving engagement, retention, and lifetime value through high-touch service. You will own end-to-end VIP experiences, onboarding, personalization, rewards, and retention while leading a distributed team of Executive Hosts.

You will review performance, share strategic insights with executives, and scale a high-performing VIP operations unit across time zones in regulated U.S.