VP of Product & Design

Super; United States; Remote; USD 250,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Learning allowance

Equity options

Performance reviews

401k/RRSP

Health insurance

Parental leave

Unlimited PTO

Work-from-home allowance

Remote flexibility

Job summary

Super.com is seeking a dynamic and visionary VP, Product & Design to lead our product strategy and development. You will oversee the roadmap, align cross-functional teams, and drive growth while delivering exceptional customer experiences at scale.

In this high-impact role, you will partner with the CEO and GMs to shape long-term vision, balance revenue goals with user needs, and build a world-class product organization that can operate with remote flexibility and a Toronto presence.

Job description

• The Product and Design team at Super.com is a high-performing and fast-paced team who are passionate about creating meaningful, impactful products that help our millions of customers experience more of what life has to offer
• We champion the three key pillars of successful products: data driven business outcomes, true understanding of who our customer is, and integration of magic
• We are guided by "truth-seeking", where our thirst for data driven decision making drives us to be correct rather than look good
• We debate, dig deep, collaborate, and work together to uncover what our customers and the business need, how to build it, when and why to build it, and then help guide the execution to see it come to reality
• We experiment routinely, and look for insights from quantitative and qualitative data wherever we can get it
• We create the roadmap for where the product is going, assess the impact it has on our customers and business, and ensure Super.com is a world class product loved by millions of people
• If you're looking for a place to be challenged, be data driven, experiment, and push product strategy forward, this is it!
• We are looking for a dynamic and visionary VP, Product & Design to lead our product strategy and development
• As the senior leader of the P&D team, you will be responsible for building and executing the roadmap that drives both short-term and long-term growth
• This is a high-impact role where you’ll have the opportunity to work directly with the CEO and cross-functional teams to bring bold ideas to life
• You’ll be responsible for defining our product vision, setting product priorities, leading leaders, and ensuring we deliver exceptional experiences that resonate with our users
• If you're someone who thrives in a fast-paced, ever-evolving startup environment and loves building products from the ground up, we want to meet you
• Grow and Lead the Product & Design Department:
• Lead and mentor the whole product wing at Super.com, covering product management, product design, user research, market research, and creative
• Uplevel, mentor, and position the product teammates to be an innovative, championship team across the board
• Stakeholder Management & Cross Functional Collaboration:
• Collaborate and communicate with top level leadership and cross-functional partners across the organization to ensure alignment on product goals and priorities
• Strategic Leadership:
• Collaborate with the CEO and the GMs to drive top level product vision and strategy that is aligned to Super.com’s goals
• Own and improve the outcomes for the whole product experience and product team, and identify and execute on 10x impact opportunities
• Balance the revenue and growth goals of the business with the needs of our customers along with creating high quality, magical experiences
• Identify potential risks and develop mitigation strategies to ensure successful product delivery and customer satisfaction
• Execution, Analysis, & Operations:
• Dig deep into the details, collaborate with the team to draw data driven insights, and work with teammates to drive these insights into shipped solutions
• Balance depth in execution with stepping further back to analyze and understand the holistic performance of the whole product
• Oversee the entire product lifecycle from concept to launch to maintenance and eventual retirement, and understand the performance of each relevant team at each stage
• Maintain a balance of shipping at high velocity and high quality, advocating for both speed of learning with customer experience
• Market & Research:
• Maintain a deep understanding of customer needs and behaviors through direct customer interaction and market research
• Discover and drive key generative research projects that identify new opportunities for the product and business
• Stay informed about technological advancements relevant to the product domain and leverage them effectively

Benefits

• Competitive base salary
• Yearly learning & development allowance
• Generous equity options
• Bi-annual performance & compensation reviews
• RRSP & 401k employee contribution plan
• Health, dental, & vision insurance on day one
• Parental leave programs
• Wellness reimbursement
• Supplemental Life Insurance
• Unlimited PTO (yes, really!)
• Recharge days throughout the year
• Work-from-home allowance
• Office in Toronto
• Permanent remote flexibility

8+ years in people management, with experience leading teams of 20+Strong operating range (can be strategic as well as tactical when needed)12+ years in product management3+ years managing or leading design & research teamsProven track record of high performing teams, product success in the market, and business successExperience leading consumer products from zero to one and growth stageExperience in travel, fintech, or adtech & earningsExperience leading UXR and research teams directlyMostly B2C experienceMembership management experienceMastery of Reforge principlesExperience leading remote teams across multiple disciplinesExperience collaborating with GMs to create a collective product strategyLed in Series C+ companies (at scale)