VP of Final Mile Operations

suddath; Coppell (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching

Weekly pay

Paid Time Off

Tuition reimbursement

Job summary

Suddath is seeking a seasoned operations leader to oversee warehouse, transportation, and delivery operations across the network with travel to field markets. You will drive service performance, establish standards, and collaborate with cross-functional teams to meet client requirements.

The role emphasizes improving profitability, reducing damages, and ensuring compliance across markets, with preference for candidates in major Texas markets and willingness to travel within the network.

Qualifications

• Leadership experience in large-scale logistics/operations.
• Strong ability to drive cross-functional initiatives and improvements.
• Proven track record of achieving service-level targets and cost efficiency.

Responsibilities

• Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network.
• Own service performance across the network, including on-time delivery, damage-free delivery, and Customer Satisfaction.
• Establish and maintain service, quality, and performance standards across all markets.
• Lead operating reviews and performance management processes to ensure accountability and execution.
• Maintain a disciplined approach to identifying and resolving service failures, customer complaints, claims, and performance issues.
• Lead initiatives focused on reducing damages, claims, delivery exceptions, and customer escalations.
• Ensure effective performance governance through KPI management, reporting, trend analysis, and operational visibility.
• Partner with cross-functional teams to strengthen operational controls, mitigate risk, and ensure adherence to all requirements.

Skills

Leadership

Operations management

Cross-functional collaboration

KPI tracking

Job description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidays

A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

This role has the ability to be domiciled out of any of our major markets (TX, OK, NC, SC, FL), but preference will be given to candidates residing in the Texas markets, specifically Dallas, Austin or Houston. Regular travel will be expected between field operations across the network.

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Performance & Quality

• Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network.
• Own service performance across the network, including on-time delivery, completion rates, damage-free delivery, and Customer Satisfaction.
• Establish and maintain service, quality, and performance standards across all markets.
• Lead operating reviews and performance management processes to ensure accountability, consistent execution, and achievement of client service requirements.
• Maintain a disciplined approach to identifying and resolving service failures, customer complaints, claims, and performance issues.
• Lead initiatives focused on reducing damages, claims, delivery exceptions, and customer escalations.
• Ensure effective performance governance through KPI management, reporting, trend analysis, and operational visibility.
• Partner with cross-functional teams to strengthen operational controls, mitigate risk, and ensure adherence to all regulatory, client, and company requirements.

Financial Performance

• Own the operating profit and loss statement, including revenue, direct costs, contribution margin, and annual budget performance.
• Maintain a comprehensive understanding of unit economics and the factors influencing business performance.
• Partner with Finance on forecasting, budgeting, financial performance management, and profitability analysis.
• Identify opportunities to improve profitability and address performance gaps.
• Drive profitable growth while balancing client requirements, service performance, and operational efficiency.

Contractor Network Management

• Ensure sufficient qualified delivery capacity exists across all markets, including peak season planning and contingency coverage. Partner with Fleet Support Services to support local market recruiting and onboarding efforts that maintain a strong contractor pipeline.
• Model and ensure strong adherence between local operations and Fleet Support Services to maintain compliance with all contractor requirements, including contractual, licensing, insurance, screening, authority, and equipment standards.
• Execute contractor settlement, compensation, and incentive programs while providing operational feedback to improve contractor performance and network capacity.
• Lead contractor retention and engagement efforts that support network stability, capacity reliability and market performance.
• Partner with cross-functional teams to ensure contractor activities align with established policies, compliance requirements, and the independent contractor business model.

Continuous Improvement

• Lead the organization's continuous improvement strategy and drive a cultu