VP of Enterprise Systems & IT

ROLLER; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative company in the SaaS sector is seeking a VP of Enterprise Systems & IT to lead the charge in optimizing internal systems and driving automation. In this pivotal role, you will take ownership of key platforms like Salesforce and NetSuite, ensuring they scale effectively as the organization grows. You will partner with various departments to streamline operations, enhance data governance, and implement cutting-edge technologies. This is a unique opportunity to shape the future of a fast-growing company while working with a passionate team dedicated to creating memorable experiences. If you thrive in dynamic environments and are ready to make a significant impact, this role is for you.

Qualifications

• Experience leading Salesforce and NetSuite in SaaS environments.
• Expertise in automation and system integration for operational efficiency.

Responsibilities

• Own and evolve enterprise systems to support scalable operations.
• Oversee IT operations and ensure security for a global team.

Skills

Salesforce

NetSuite

Automation

Data Governance

Project Management

Cross-functional Collaboration

Tools

Chargebee

HiBob

Lattice

BigQuery

Looker

Google Workspace

Slack

Confluence

Jira

Zoom

Job description

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 200+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!

About the Role

ROLLER is scaling fast—and our internal systems must do more than keep up. We’re at the start of a critical journey to connect data silos, reduce friction, and build a data-informed, automation-first culture.

We’re looking for a VP of Enterprise Systems & IT who can make things work—practically, pragmatically, and at pace. Reporting to senior leadership, you’ll take ownership of our core systems, Salesforce, NetSuite, Chargebee, HiBob, Lattice, and internal data platforms (BigQuery & Looker) - and partner with all departments to scale operations and create leverage. You’ll also oversee day-to-day IT operations, ensuring our global team stays secure, connected, and productive.

You won’t just keep the lights on—you’ll design the operating system of a modern SaaS company. You’ll connect the dots, reduce the noise, and power the systems that help our team win.

What You'll Do

Enterprise Systems Strategy:

• Own and evolve our enterprise stack:
  • Pre & Post Sales - Salesforce (Sales Cloud, Service Cloud, CPQ),
  • Finance - NetSuite, Chargebee, Aleph
  • HR - HiBob & Lattice
  • Data platforms - BigQuery, Looker & HiTouch
• Architect scalable, secure, and integrated solutions that support core business workflows (Lead-to-Cash, Procure-to-Pay, Hire-to-Retire).
• Design systems with scale and change in mind, ensuring we can grow to $200M+ ARR without breaking what works.
• Own and evolve our systems roadmap—prioritizing what drives efficiency, insight, and execution speed.

Cross-functional Partnership, Enablement & Execution:

• Act as a strategic partner to business leaders—translating operational challenges into scalable tech solutions that deliver meaningful impact.
• Identify and eliminate manual work through automation, integration, and smarter processes.
• Champion and deploy GenAI and low-code tools to accelerate execution and improve visibility.
• Lead the integration of productivity tools (e.g., Google Workspace, Slack, Confluence, Jira) to ensure teams have the tools they need to move fast.
• Own data quality and system integrity across teams—supporting our evolution toward a data-informed culture.
• Drive and manage cross-functional project execution—from requirements gathering to go-live, ensuring accountability, clarity, timelines, and measurable outcomes.
• Lead change management and user enablement to ensure adoption and ROI of new systems and processes.

Day-to-Day IT Operations:

• Oversee internal IT support for our global team, including:
• Office IT setup and management
• Employee devices (procurement, setup, support, lifecycle)
• Identity and access management (SSO, provisioning/de-provisioning)
• Productivity tools administration and support (e.g., Slack, Google Workspace, Zoom, Atlassian suite)
• Security posture and incident response in collaboration with InfoSec
• Ensure systems are secure, reliable, and support remote/hybrid work at scale.
• Lead and grow a small, high-performing team across business systems, IT operations, and internal tooling.
• Manage vendor relationships, contract negotiations, and third-party implementation partners.
• Continuously evaluate and optimize our tech stack for cost-efficiency, performance, and fit for scale.
• Partner with Product and Legal to ensure systems and vendors meet our compliance and risk standards.

About You

• Led end-to-end ownership of Salesforce and NetSuite platforms in high-growth SaaS environments, supporting scalable operations and revenue expansion.
• Implemented subscription billing systems and revenue recognition processes, enhancing financial accuracy and compliance.
• Managed internal IT operations, including office infrastructure, employee devices, and security protocols, ensuring seamless and secure IT support.
• Spearheaded automation initiatives and system integrations, increasing operational efficiency and scalability.
• Designed system architectures and established data governance frameworks, facilitating cross-system reporting and informed decision-making.
• Collaborated across departments to prioritize and execute IT projects that aligned with business objectives and delivered measurable impact.
• Leveraged generative AI and workflow tools to streamline processes and accelerate project delivery.
• Fostered cross-functional partnerships and applied rigorous prioritization to drive initiatives that significantly improved organizational performance.

What You Can Expect

• Initial call with our Talent Acquisition Manager
  You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• Interview with the Hiring Manager
  You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• Loop Interviews
  This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
• Offer
  If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!

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