VP of Customer Success

WorkWave; Arlington (VA); Remote; USD 199,000 - 235,000; Full time

Job summary

A dynamic software company in Arlington, Virginia is seeking a Customer Success Leader to drive the vision and strategy for a scalable Customer Success model. The ideal candidate will have extensive experience in enterprise SaaS, strong leadership skills, and a proven record in building successful teams. This role offers robust benefits, including a significant salary and flexible work arrangements.

Benefits

Salary up to $235,000

Robust benefits including health and dental

Flexible Time Off policy

Career advancement opportunities

Remote work flexibility

Qualifications

• Minimum of 10 years of experience in Customer Success.
• 5+ years in leadership roles.
• Proven ability to build and scale teams.

Responsibilities

• Develop and execute Customer Success model strategies.
• Lead a global Customer Success Management team.
• Create tailored engagement playbooks.

Skills

10+ years in Customer Success at enterprise SaaS companies

Leadership experience

Strong knowledge of customer success models

Experience with Customer Success tools

Analytical mindset

Education

Bachelor's degree

MBA or related advanced degree

Tools

Gainsight

Salesforce

Job description

Employer Industry: Software Services

Why consider this job opportunity:
- Salary up to $235,000
- Robust benefits package including health, dental, and 401k with company match
- Flexible Time Off policy and generous PTO plan
- Remote work flexibility with a dynamic global work community
- Opportunities for career advancement and professional growth
- Recognized as a Best Place to Work in New Jersey and received multiple awards for company culture

What to Expect (Job Responsibilities):
- Develop and execute the vision, strategy, and operational plan for a scalable Customer Success model
- Build and lead a high-performing global Customer Success Management team
- Create tailored onboarding, engagement, and expansion playbooks for different customer segments
- Collaborate with cross-functional teams to ensure comprehensive customer success
- Own and improve key SaaS customer success metrics like Gross Retention Rate and Net Revenue Retention

What is Required (Qualifications):
- 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles
- Demonstrated experience building and scaling Customer Success organizations
- Strong knowledge of high-touch and tech-touch customer success models
- Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce)
- Bachelor’s degree required; MBA or related advanced degree is a plus

How to Stand Out (Preferred Qualifications):
- Strong communication and executive presence skills
- Ability to thrive in cross-functional environments and influence at all levels
- Analytical mindset with a passion for leveraging data to drive decisions
- Willingness to travel up to 10–15% for customer on-sites and strategic meetings

#SoftwareServices #CustomerSuccess #LeadershipRole #RemoteWork #CareerGrowth #EmployeeBenefits

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