VP of Customer Operations (Fully Remote)

Atomic; United States; Remote; USD 170,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with equity options

Unlimited PTO

10 paid holidays

Office closure between Christmas and  

Paid parental leave

Continuing education opportunities

Remote-first organization

Job summary

Atomic is seeking a senior leader to own the post-sale customer lifecycle, from implementation to ongoing support and health monitoring. You will unify multiple teams under one accountable function and establish the operating layer for customer pods in a remote-first, API-first B2B software environment.

Leaders with 10+ years in customer-facing ops and 5+ years guiding teams, plus experience in regulated industries, will thrive here.

Qualifications

• 10+ years in customer-facing operations, implementation, or support, with 5+ years leading teams.
• Experience at an API-first B2B software company and in a regulated industry like financial services.
• Strong analytical instincts and ability to define customer health signals and reporting.

Responsibilities

• Own the post-sale customer lifecycle from implementation through ongoing support and health monitoring.
• Bring multiple teams under one accountable function and provide the operating layer for customer pods.
• Automate where possible, create clear ownership, and solve customer problems quickly.
• Build and lead customer support and implementation functions with defined service levels and escalation paths.
• Drive onboarding from signed contract to production launch, optimizing time-to-live and quality.
• Establish daily customer health monitoring using AI and automation to reduce cost-to-serve.

Skills

Customer ops leadership

API-first familiarity

Regulated industry experience

Analytics & reporting

Automation & AI in operations

Job description

• Own the post-sale customer lifecycle from implementation through ongoing support and health monitoring.
• Bring multiple teams under one accountable function and provide the operating layer for customer pods.
• Automate where possible, create clear ownership, and solve customer problems quickly.

Key Responsibilities:

• Build and lead customer support and implementation functions with defined service levels and escalation paths.
• Drive onboarding from signed contract to production launch, optimizing time-to-live and quality.
• Establish daily customer health monitoring using AI and automation to reduce cost-to-serve.

Qualifications:

• 10+ years in customer-facing operations, implementation, or support, with 5+ years leading teams.
• Experience at an API-first B2B software company and in a regulated industry like financial services.
• Strong analytical instincts and ability to define customer health signals and reporting.
• Medical, dental, vision, and 401(k) with equity options.
• Unlimited PTO, 10 paid holidays, and office closure between Christmas and New Year.
• Paid parental leave and continuing education opportunities.

Atomic

Atomic is an API-first B2B software company whose customers embed its products into their own applications. They are a remote-first organization with a focus on automation and operational excellence, currently building out their customer operations function.