VP of Client Success, West Region

Marathon Health; Oregon; Hybrid; USD 170,000 - 200,000; Full time

Benefits offered by this job

Annual incentive

Job summary

Marathon Health seeks a seasoned Client Success leader to grow and renew large, complex client relationships. You will own expansion opportunities, lead cross-functional collaboration, and drive revenue growth while aligning client goals with Marathon Health solutions.

You will mentor a Client Success team, build scalable processes, and report outcomes to executives. This role emphasizes data-driven strategy and strong C-suite collaboration, in a healthcare-focused environment.

Qualifications

• Bachelor's degree or higher in business, marketing, or related field; MBA or advanced degree preferred.
• 10+ years of experience in client management, account management, brokerage, consulting, or similar client-facing role.
• 5+ years in healthcare, healthcare benefits, population health, or HR preferred.

Responsibilities

• Grow and expand client partnerships and renewals.
• Lead expansion strategy for existing client base, including new sites and service lines.
• Build processes to spot expansion signals using utilization, engagement, outcomes, and client changes.
• Lead account planning and client segmentation with growth plans and owners.
• Negotiate renewals and expansions; optimize pricing and terms.
• Collaborate with Sales, Marketing, Product, and Pricing to shape proposals and close deals.
• Forecast and report retention, expansion, and revenue growth to leadership.
• Be a trusted advisor to clients and senior stakeholders; align Marathon solutions to goals.
• Mentor and scale a Client Success team.
• Use data to improve processes across Client Success.

Skills

Strategic thinking

Exceptional communication

Financial acumen

Leadership and coaching

Cross-functional collaboration

Education

Bachelor's degree in business, marketing, or related field (MBA or advanced degree preferred)

Job description

About the Role

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive.

Learn more at marathon.health

What this role is accountable for

• Reduce client risk. Proactively identify and mitigate risk across the client portfolio.
• Retain and renew. Build long-term loyalty and secure contract renewals through strategic, data-informed partnerships.
• Drive growth and expansion. Own the strategy and results for expansion, cross-sell, and new-site growth within our existing client base, with clear targets for net revenue retention and expansion revenue.

What You'll Do

• Grow and expand our client partnerships
• Set and deliver the expansion strategy for the existing client base, including new sites, added populations, and additional service lines (such as primary care, behavioral health, physical therapy, and occupational health).
• Build a repeatable process to spot expansion signals early, using utilization, engagement, outcomes, and client business changes to prioritize opportunities.
• Lead account planning and client segmentation so every client has a growth plan and a clear owner.
• Negotiate renewals and expansions, optimizing pricing, terms, and mutual value.
• Partner with Sales, Marketing, Product, and Pricing to package offers, shape proposals, and close expansion deals; support sales efforts in your assigned region.
• Forecast and report on retention, expansion pipeline, and revenue growth to executive leadership.
• Be a trusted advisor to our clients
• Partner with client executives and key stakeholders to understand their business challenges and align Marathon solutions to their goals.
• Report on key performance indicators internally and to clients, demonstrating return on investment and strengthening our value proposition.
• Drive member utilization through marketing, patient outreach, and client partnerships.
• Work closely with field operations leaders to identify risk, increase member engagement, and secure renewals.
• Be the voice of the client inside Marathon, bringing feedback and market insight to Product and Innovation teams to shape what we build next.
• Lead and develop a team that delivers
• Build, mentor, and scale a Client Success Manager team grounded in service, accountability, collaboration, and innovation.
• Use data and insights to continually improve processes, methodologies, and tools across Client Success.
• Advise senior leadership on account planning, segmentation, and go-to-market strategy.
• Collaborate with Operations, Finance, and other teams so client needs and organizational capabilities stay aligned.

What You'll Bring

• Bachelor's degree in business, marketing, or a related field (MBA or advanced degree preferred) and 10 years of experience in client management, account management, brokerage, consulting, or a similar client-facing role, or an equivalent combination of education and experience.
• 5+ years in healthcare, healthcare benefits, population health, or human resources strongly preferred.
• A proven record of growing large, complex client relationships, including expansion, cross-sell, and renewal results.
• Experience building and scaling Client Success teams, with strong coaching and performance management skills.
• Financial acumen, including financial analysis, strategic modeling, and pricing and performance evaluation.
• Strategic thinking that turns business goals into actionable client success and growth plans.
• Exceptional communication and presentation skills, including with C-level executives inside and outside Marathon.
• Skill in working across Sales, Marketing, Product, and Pricing teams.

What Sets You Apart

• Strategic leader. You anticipate client needs and market shifts, then adapt strategy before you're asked.
• Client-centered. You understand each client's challenges and objectives, and you build partnerships that last.
• Results-driven. You are driven by KPIs for retention, client satisfaction, and revenue growth, and you build scalable processes for onboarding, engagement, and service delivery.
• Collaborative. You align cross-functional teams around shared client goals and manage internal and external stakeholders, including C-suite executives and healthcare partners.
• Ethical. You lead with transparency, accountability, and integrity, which matter most in healthcare.
• Mission-aligned. You share our mission to care for people, deliver healthcare differently, and lead transformative change.

Pay Range: $170,000 - $200,000/yrThe actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. This position is also eligible for an annual incentive.