VP of Client Success, West Region

Marathon Health; United States; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off and holidays

401(k) with employer match

Job summary

Marathon Health, a leading advanced primary care provider, seeks a Vice President of Client Success to drive end-to-end client journeys for employer, union, and health plan partners. You will build and mentor a high-performing Client Success team and own the expansion, renewal, and value-delivery playbook.

You will collaborate with Sales, Product, Pricing and Operations to align client needs with Marathon solutions, reporting on ROI and retention while advancing strategic partnerships.

Qualifications

• Bachelor’s degree in business, marketing or related field; MBA or advanced degree preferred.
• 10+ years in client management, account management, brokerage, consulting, or similar.
• 5+ years in healthcare, healthcare benefits, population health, or HR preferred.

Responsibilities

• Lead the Client Success team to manage onboarding through renewal and demonstrate measurable value to clients.
• Own expansion strategy, drive cross-sell and new-site growth with defined net revenue targets.
• Negotiate renewals and expansions, optimize pricing, terms, and mutual value.
• Partner with Sales, Marketing, Product, and Pricing to shape proposals and close expansion deals.
• Forecast and report retention and revenue growth to senior leadership.
• Advise on account planning, segmentation, go-to-market strategy, and cross-functional collaboration.

Skills

Client relationship management

Strategic thinking

Financial acumen

Team leadership

Cross-functional collaboration

Executive communication

Education

Bachelor’s degree in business/marketing or related field

MBA or advanced degree preferred

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

About the Role

At Marathon Health, we believe healthcare should put people first. As our Vice President of Client Success, you will lead the team that makes that promise real for our network of employer, union, and health plan clients. You will own the end-to-end client journey, from onboarding through renewal, and make sure every client sees measurable value in our care, our people, and our results. This is a growth role as much as a relationship role. You will lead a high-performing team of Client Success Managers who protect and deepen our partnerships, and you will build the playbook that turns satisfied clients into deep and expanded ones.

What this role is accountable for

• Reduce client risk. Proactively identify and mitigate risk across the client portfolio.
• Retain and renew. Build long-term loyalty and secure contract renewals through strategic, data-informed partnerships.
• Drive growth and expansion. Own the strategy and results for expansion, cross-sell, and new-site growth within our existing client base, with clear targets for net revenue retention and expansion revenue.

What You’ll Do

• Grow and expand our client partnerships Set and deliver the expansion strategy for the existing client base, including new sites, added populations, and additional service lines (such as primary care, behavioral health, physical therapy, and occupational health).
• Build a repeatable process to spot expansion signals early, using utilization, engagement, outcomes, and client business changes to prioritize opportunities.
• Lead account planning and client segmentation so every client has a growth plan and a clear owner.
• Negotiate renewals and expansions, optimizing pricing, terms, and mutual value.
• Partner with Sales, Marketing, Product, and Pricing to package offers, shape proposals, and close expansion deals; support sales efforts in your assigned region.
• Forecast and report on retention, expansion pipeline, and revenue growth to executive leadership.
• Be a trusted advisor to our clients Partner with client executives and key stakeholders to understand their business challenges and align Marathon solutions to their goals.
• Report on key performance indicators internally and to clients, demonstrating return on investment and strengthening our value proposition.
• Drive member utilization through marketing, patient outreach, and client partnerships.
• Work closely with field operations leaders to identify risk, increase member engagement, and secure renewals.
• Be the voice of the client inside Marathon, bringing feedback and market insight to Product and Innovation teams to shape what we build next.
• Lead and develop a team that delivers Build, mentor, and scale a Client Success Manager team grounded in service, accountability, collaboration, and innovation.
• Use data and insights to continuously improve processes, methodologies, and tools across Client Success.
• Advise senior leadership on account planning, segmentation, and go-to-market strategy.
• Collaborate with Operations, Finance, and other teams so client needs and organizational capabilities stay aligned.

What You’ll Bring

Bachelor’s degree in business, marketing, or a related field (MBA or advanced degree preferred) and 10 years of experience in client management, account management, brokerage, consulting, or a similar client-facing role, or an equivalent combination of education and experience. 5+ years in healthcare, healthcare benefits, population health, or human resources strongly preferred. A proven record of growing large, complex client relationships, including expansion, cross-sell, and renewal results. Experience building and scaling Client Success teams, with strong coaching and performance management skills. Financial acumen, including financial analysis, strategic modeling, and pricing and performance evaluation. Strategic thinking that turns business goals into actionable client success and growth plans. Exceptional communication and presentation skills, including with C-level executives inside and outside Marathon. Skill in working across Sales, Marketing, Product, and Pricing teams.

What Sets You Apart

• Strategic leader. You anticipate client needs and market shifts, then adapt strategy before you’re asked.
• Client-centered. You understand each client’s challenges and objectives, and you build partnerships that last.
• Results-driven. You are driven by KPIs for retention, client satisfaction, and revenue growth, and you build scalable processes for onboarding, engagement, and service delivery.
• Collaborative. You align cross-functional teams around shared client goals and manage internal and external stakeholders, including C-suite executives and healthcare partners.
• Ethical. You lead with transparency, accountability, and integrity, which matter most in healthcare.
• Mission-aligned. You share our mission to care for people, deliver healthcare differently, and lead transformative change.

Pay Range: $170,000 - $200,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive. We are accepting applications for this position until a candidate has been selected.

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you.

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail].

Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare

Below are some of our benefit offerings.

Eligibility varies based on PT or FT status:

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

Click here to visit our Benefits page on our Careers page.