VP of Client Delivery

10up; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

A leading digital strategy and design agency is seeking a Vice President of Client Delivery to lead client management and project delivery. This remote role requires extensive experience in digital marketing and a proven track record in senior leadership, focusing on client satisfaction and strategic growth.

Qualifications

• 10+ years of experience in digital marketing, product delivery, or client services.
• At least 5 years in a senior leadership role.
• Proven track record in managing complex client portfolios.

Responsibilities

• Lead and mentor a high-performing client delivery team.
• Oversee project delivery to ensure alignment with client goals.
• Drive client satisfaction and identify growth opportunities.

Skills

Leadership

Client Relationship Management

Digital Marketing

Strategic Planning

Communication

Job description

Location: Remote - Anywhere (Open to applicants available during US business hours)

Fueled is a leading digital strategy, design, and engineering agency. Recently united with 10up – now the brand of our WordPress practice – we are a 300+ person team that has designed and built hundreds of digital products and experiences for brands like Google, Apple, The New York Times, ESPN, Victoria’s Secret, MGM Resorts, Albertsons, and CLEAR.

As Vice President of Client Delivery, you'll lead the charge in ensuring our client work is delivered successfully, efficiently, and to the highest across all Fueled accounts. You will ensure that we deliver high-quality, results-driven digital solutions that meet or exceed client expectations, while maintaining profitability and fostering long-term relationships. You will lead the Project Management team, drive operational excellence, and be accountable for client satisfaction, strategic growth of existing accounts, and overall team performance.

Intentionally remote and globally distributed across six continents, our team thrives in a culture that values flexibility, creativity, and cutting-edge technology. Together, we’re shaping the future of digital experiences.

What you will do:

• Lead, mentor, and scale a high-performing client delivery team, aligning structure and roles with evolving business needs while fostering a culture of collaboration and accountability.
• Oversee project delivery, ensuring digital projects are on time, on budget, and aligned with client goals—stepping in directly on at-risk projects as needed.
• Ensure quality and operational excellence by setting delivery standards, tracking performance KPIs, and collaborating across disciplines to maintain consistency and innovation.
• Drive client satisfaction and growth by building trusted relationships, contributing to strategic account planning, and identifying upsell and cross-sell opportunities.
• Align delivery strategy with business goals, collaborating with leadership on staffing, financial operations, and long-term planning to support scalable, profitable execution.

About you:

• 10+ years of experience in digital marketing, digital product delivery, or client services, with at least 5 years in a senior leadership role.
• Proven track record of managing complex client portfolios and leading cross-functional teams in a fast-paced agency environment.
• Strong understanding of digital channels, technology, and creative development.
• Excellent communication, leadership, and relationship-building skills.
• Strategic mindset with a focus on execution, results, and client success.

Benefits & Salary Range

We offer competitive salaries and benefits. Compensation is determined based on a variety of factors, including relevant experience, other job-related qualifications, geographic location, and business needs.

Join our team

If you are passionate about Fueled's mission and think you have what it takes to be successful in this role, even if you don't check all the boxes - please apply. We'd appreciate the opportunity to personally review your application. Everyone gets a response.

We don't want you to miss any communication from us! To ensure you receive updates on your application, please [e-mail] to your contacts list!

Any data provided will be processed in accordance with applicable law and our privacy policy . Curious about what to expect during our talent process? Check it out here .

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