VP of Business Operations

LeapXpert; San Francisco (CA); On-site; USD 250,000 - 350,000; Full time

Job summary

LeapXpert is seeking a VP of Business Operations to act as a strategic partner to the CEO, shaping governance, data instrumentation, and cross-functional execution. You will build dashboards, define metrics, and drive AI-enabled processes across the organization.

You will oversee the operating cadence, alignment across regions, and establish stage-gate governance while scaling the company’s data-driven culture. A Bay Area presence and travel to hubs are expected.

Qualifications

• Experience in senior operating roles within startups or high-growth environments.
• Proven ability to design and implement data-driven operating systems.
• Fluency with AI tooling, LLMs, agents, and automation.

Responsibilities

• Extend the CEO's reach by coordinating leadership, product, GTM, and board workstreams.
• Design and drive a company-wide data instrumentation and KPI dashboard ecosystem.
• Standardize initiatives proposal, approval, tracking, and review across geographies.
• Lead AI-native transformation and set the company-wide AI proficiency standards.

Skills

Startup operations

Cross-functional leadership

AI tooling

SQL / BI

Data-driven decisions

Tools

Claude

Automation tooling

Job description

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we've built the infrastructure that turns enterprise communication into intelligence enterprises can act on. As the leader in Governed Communication Intelligence, our platform enables employees to connect with clients on the consumer messaging channels they actually use, governs and captures every conversation as enterprise data, and converts that data into deployable intelligence for teams, AI agents, and the business decisions that matter. Governance is the foundation. Intelligence is the value.

Our mission: enable enterprises to build a governed communication infrastructure that makes trust structural, intelligence compound, and every client relationship more productive.

We recently announced a $180M growth investment and are recognized as a Visionary in the Gartner Magic Quadrant for Digital Communications Governance and Archiving for the second consecutive year. Hundreds of the world's most demanding enterprises trust LeapXpert to power their most important client conversations every day.

This is just the beginning. We're growing fast and looking for sharp, driven people to help us define and build the Governed Communication Intelligence category. At LeapXpert, you'll work on high-impact projects, collaborate with ambitious teams across the globe, and help shape a platform that is rewriting how enterprises communicate, govern, and compete.

About the role

Title: VP of Business Operations

Function: Operations

Reporting: CEO

This is a step-up role for a high-slope operator ready to work at VP altitude, directly alongside the Founder & CEO. You will be the CEO's operational force multiplier: in the room for the meetings that matter, converting decisions into action items, and driving follow-through across executives, functions, and geographies until things are actually done.

Equally, you will own the company's data enablement agenda — building the instrumentation, metrics, and operating cadence that make LeapXpert a genuinely data-driven company. This is not a reporting job or an analyst job. You will get your hands dirty designing dashboards, defining metrics, wiring up data pipelineswith modern AI tooling, and then using that data to unify processes and hold stakeholders accountable, with the CEO's explicit backing.

The right person sees this as a career-defining accelerant: unusual access, unusual scope, and direct exposure to how a PE-backed, category-leading company is run.

Why This Role

• Direct, daily partnership with a founder CEO scaling a category leader post-growth-round
• A genuine step-up: VP scope and visibility for someone ready to grow into it fast
• License to build — the data and process foundation you create becomes how the company runs
• Front-row seat to strategy, M&A, board dynamics, and AI-native company building

What you'll do

• Extend the CEO's reach
  • Join CEO meetings across leadership, product, GTM, and board-adjacent workstreams; capture decisions and action items; own follow-up to completion across all roles and time zones
  • Run the operating cadence: weekly leadership rhythms, cross-functional syncs, offsite follow-through, and escalation when commitments slip
  • Prepare briefs, pre-reads, and decision documents so the CEO's time is spent deciding, not chasing
• Build the data-driven operating system
  • Design and drive company-wide data instrumentation: a CEO dashboard, company velocity metrics, and function-level KPIs that leaders actually use
  • Partner with R&D, GTM, Finance, and People to define metrics, establish data hygiene, and close instrumentation gaps
  • Personally prototype and ship internal tooling using AI-native workflows (Claude, agents, automation) — you build first, delegate second
• Unify process and drive accountability
  • Standardize how initiatives are proposed, approved, tracked, and reviewed across a multi-geography organization
  • Own stage-gate and program governance for cross-functional initiatives, from regional deployments to transformation programs
  • Surface misalignment and blockers early, and resolve them — diplomatically where possible, directly where necessary
• Accelerate AI-native transformation
  • Champion and operationalize the company's AI proficiency standard across senior leadership
  • Identify workflows across the company that should be re‑built AI‑first, and drive the change

What You Bring

• 6–10 years of experience with clear evidence of a steep trajectory: startup operating experience (BizOps, Chief of Staff, strategy & ops, founder, or top‑tier consulting followed by an operating role)
• AI-native with proof points — you don't just talk about AI; you can show tools you've built, workflows you've automated, and measurable outcomes. Fluency with modern AI tooling (LLMs, agents, code generation) is a hard requirement
• Deep conviction in data-driven decision-making, with hands‑on skills to match: SQL and/or modern BI, comfort with data modeling, and the ability to build dashboards yourself rather than filing tickets
• Exceptional follow-through: you are the person who never drops a thread, and people trust that what you track gets done
• High EQ and low ego — you'll be carrying the CEO's mandate across senior leaders, which requires influence, tact, and the confidence to hold people accountable without formal authority
• Comfort with ambiguity, speed, and a global operating rhythm (early/late calls across US, Israel, and APAC time zones)
• Bay Area-based, with willingness to travel to company hubs and offsites.

Nice‑to‑have

• Experience in enterprise SaaS, fintech, regtech, or other regulated‑industry software
• Exposure to PE‑ or growth‑backed environments and board‑level operating cadences
• Program management of M&A integration, transformation, or company‑wide change initiatives

Our values

• Curiosity: We're curious and future-focused.
• One Team: We're one team, in many colors.
• Customer-Driven: We're obsessed with the customer.
• Integrity: We don't compromise on integrity.
• Excellence: We exemplify excellence.

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with varied backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.