VP of AI Engineering

Uniphore Technologies North America Inc; Palo Alto (CA); On-site; USD 286,000 - 358,000; Full time

Benefits offered by this job

Annual incentive opportunity

Pre-IPO stock options

Medical, dental, vision

401(k) with match

Generous PTO & holidays

Birthday leave

Job summary

Uniphore is seeking a VP of AI Engineering to lead architecture and delivery of AI-driven products across the enterprise AI stack, focusing on LLMs, SLMs, and Agentic AI for large enterprise customers. You will steer multiple engineering organizations, drive strategy with cross-functional leaders, mentor senior engineers, and own end-to-end software delivery in a globally distributed team.

Experience with fine-tuning, retrieval pipelines, RAG, latency optimization, and cloud-native platforms

Qualifications

• 20+ years of engineering experience with progressive leadership responsibilities.
• 10+ years leading large, multi-team engineering organizations at Sr. Director/VP level.
• Proven success delivering AI/ML-driven products and scalable data pipelines.
• Deep understanding of model fine-tuning, retrieval pipelines, and latency/perf tradeoffs.
• Expertise in modern software architecture and cloud-native platforms.

Responsibilities

• Lead multiple engineering organizations building enterprise AI platforms.
• Drive architecture, implementation, and optimization for SLMs, Agentic AI, and data pipelines.
• Define and execute product roadmaps with cross-functional partners.
• Own end-to-end software delivery including planning, release, and operations.
• Hire, mentor, and develop engineering leaders across a globally distributed org.
• Collaborate with executive leadership on long-term product and technology strategy.

Skills

Executive leadership

AI/ML strategy

Cloud platforms

Cross-functional collaboration

People leadership

System architecture

Tools

AWS/GCP/Azure

CI/CD

Job description

Job Description:

Join us at Uniphore as we build the future of Business AI. We are seeking a VP of AI Engineering to lead the architecture and delivery of AI-driven products powered by Language Models (LLMs) with a focus on SLMs and Agentic AI. You'll drive innovation in complete Enterprise AI technology stack - building products that reshape how humans and businesses interact. If you are passionate about leading world-class engineering organizations, scaling advanced AI systems, and delivering human-centric solutions with real-world impact, we'd love to meet you.

Role Overview:

We are seeking a seasoned VP of AI Engineering to lead critical product and platform engineering initiatives. This leader will drive strategy, execution, and delivery across multiple engineering organizations building Uniphore's flagship Enterprise AI platform. You will collaborate closely with cross-functional leaders (Product, Design, Data Science, Customer Success) to drive innovation and deliver scalable, enterprise-grade solutions for our global customer base.

Key Responsibilities:

• Lead and inspire multiple engineering organizations building Uniphore's next-gen conversational AI platforms and products.
• Drive the architecture, implementation, and optimization of systems leveraging SLMs, Agentic AI, Unstructured and Structured data processing, data engineering agents and evaluation systems to provide the most complete Enterprise AI stack for the largest F1000 companies in the world.
• Partner with Product, Data Science, and Design to define and execute product roadmap aligned with business goals and customer needs.
• Build scalable architectures that support SLLM fine-tuning, inference, prompt engineering, and RAG pipelines in production environments.
• Foster a culture of innovation, rapid experimentation, and engineering excellence across AI/ML and product engineering organizations.
• Own end-to-end software delivery: planning, execution, release, quality, and operational excellence.
• Hire, mentor, and develop engineering leaders and senior ICs across a globally distributed organization.
• Serve as a key member of the engineering leadership team, collaborating with executive leadership on long-term product and technology strategy, particularly in leveraging emerging AI technologies.

Qualifications:

• 20+ years of engineering experience with progressive leadership responsibilities.
• 10+ years of experience leading large, multi-team engineering organizations at the Sr. Directory/VP or equivalent level.
• Proven success delivering AI/ML-driven products, language model-based systems, and scalable data processing pipelines in production.
• Deep understanding of Model fine-tuning, retrieval pipelines (vector search, knowledge graphs, context graphs), model optimization, inferencing and latency/performance tradeoffs.
• Expertise in modern software architecture, cloud-native platforms (AWS/GCP/Azure), and CI/CD.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Proven track record of building, scaling, and retaining globally distributed engineering organizations.
• Passion for building transformational AI products that deliver human-centric experiences.

Why Join Uniphore:

• Be part of a high-growth leader in one of the most exciting fields in AI.
• Work with brilliant and collaborative teams on cutting-edge technology.
• Drive innovation that transforms enterprise customer experience.
• Build products with real-world impact at scale.

Hiring Pay Range:

$286,400 - $358,000

Benefits:

• In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify-and humanize-and every enterprise experience, please visitwww.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.