VP of AI-Enabled Hospitality Technology & Guest Services

MGM Resorts International; Nevada; On-site; USD 300,000 - 600,000; Full time

Benefits offered by this job

Wellness incentives

Hotel/food/retail discounts

Free meals

Free parking

Health & Income Protection

Development & volunteering

Job summary

MGM Resorts International in Las Vegas seeks a visionary Vice President of Hospitality Technology & Guest Services to lead product, engineering, and IT Operations, merging physical and digital guest experiences through AI-enabled solutions.

The role owns the strategy for digital check-in, digital keys, PMS, POS, and core IT Operations, driving innovation, cost optimization, and guest satisfaction.

Qualifications

• Bachelor’s degree required in a related field; Master’s preferred.
• 15+ years of hospitality technology, digital product management, or IT operations experience.
• 5+ years of Director-level or higher leadership experience.
• Proven success leading large-scale technology transformations and AI integration.

Responsibilities

• Lead Product, Engineering, and IT Operations teams across Digital Guest Services and Hospitality Technology.
• Develop and execute a multi-year AI-first product roadmap for guest journeys and self-service adoption.
• Own technology and product budgets, prioritizing AI-enabled infrastructure and observability tools.
• Restructure teams around value streams and establish performance metrics.
• Oversee property IT operations, ensuring high availability and disaster recovery.
• Drive AI adoption, workforce transformation, and secure, compliant hospitality tech implementations.

Skills

Leadership

AI strategy

Product leadership

User-centric design

IT operations

Vendor management

Budget management

Education

Bachelor’s degree

Master’s degree preferred

Tools

PMS

POS

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The Vice President of Hospitality Technology & Guest Services is a visionary executive reporting to the SVP of Digital & Enterprise Technology, tasked with merging the physical and digital guest experiences through cutting-edge technology and Artificial Intelligence. This role owns the product and engineering strategy for MGM’s digital guest service features (digital check-in, digital keys, in-room tech), hospitality technology systems (PMS, POS), and core IT Operations across our properties. The VP AI Enabled Hospitality & Guest Services will drive technological innovation by defining how AI transforms operational efficiency, infrastructure management, and self-service guest products, ultimately optimizing total cost of ownership and delivering unparalleled guest satisfaction.

THE DAY-TO-DAY

• Lead Product, Engineering, and IT Operations teams supporting Digital Guest Services, Hospitality Technology, and Property IT Operations.

• Develop and execute a multi-year, AI-first product roadmap focused on enhancing the guest journey, self-service adoption, and operational efficiency.

• Own technology and product budgets, shifting investments toward advanced platforms, automation, AI-enabled infrastructure, and observability tools.

• Restructure teams around value streams, establish performance metrics, and drive AI-augmented product development and operational efficiency.

• Oversee property IT operations, ensuring high availability, disaster recovery, and reliable performance of mission-critical network, AV, and back-office systems.

• Lead AI adoption and workforce transformation, including AI lifecycle standards, intelligent automation, employee upskilling, and implementation of secure, compliant next-generation hospitality technologies.

THE IDEAL CANDIDATE

• Bachelor’s degree required in Computer Science, Engineering, or a related field.

• Master’s degree preferred in a related field.

• 15+ years of relevant experience in hospitality technology, digital product management, or IT operations.

• 5+ years of Director-level or higher leadership experience required.

• Proven success leading large-scale technology transformations and integrating AI into product lifecycles and IT operations.

• Deep experience designing user-centric digital solutions (e.g., digital check-in) and managing hospitality systems such as PMS and POS.

• Experience modeling AI economics, rationalizing application portfolios, optimizing TCO, and managing 24x7 IT operations, critical infrastructure, and large-scale vendor implementations.

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12986

Are you ready to JOIN THE SHOW?