VP National Accounts

Mohawk Industries; Mooresville (NC); On-site; USD 200,000 - 320,000; Full time

Job summary

Mohawk Industries, a Fortune 500 global flooring leader, seeks a VP National Accounts to drive strategy, growth, and profitability across a strategic national account. You will lead executive engagement, coordinate cross-functional teams, and shape long-term partnerships to deliver sustained enterprise value.

In this role you will own business planning, pricing, merchandising, and operational performance, while guiding multi-year growth initiatives and ensuring alignment with company priorities

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 15+ years in relevant roles; 10+ years in management.
• Experienced leading national accounts and cross-functional programs.

Responsibilities

• Own the overall strategy, executive relationship, and business performance agenda for a strategic national account.
• Lead revenue growth, market share expansion, profitability improvement, and category leadership initiatives across the account.
• Develop and execute multi-year growth strategies that strengthen customer partnerships, expand market share, and improve financial performance.
• Serve as Mohawk’s primary executive leader for the account, driving strategic alignment, executive engagement, issue resolution, and long-term growth.
• Lead cross-functional alignment across Sales, Product Development, Marketing, Operations, Finance, Analytics, eCommerce, Supply Chain, Customer Service, and field organizations to deliver seamless execution.
• Own executive customer engagement, including top-to-top meetings, business reviews, joint business planning, strategic roadmaps, and growth initiatives.
• Lead category, assortment, merchandising, pricing, promotional, and innovation strategies that support customer objectives while maximizing enterprise profitability.
• Oversee major product reviews, line resets, launches, and conversion initiatives, ensuring disciplined planning, execution, and performance management.
• Direct pricing, investment, margin, inventory, and revenue optimization decisions to balance growth, profitability, and customer competitiveness.
• Leverage customer, market, POS, inventory, financial, and competitive insights to identify opportunities, solve business challenges, and guide strategic decision-making.
• Lead complex commercial negotiations involving agreements, contracts, service expectations, investments, and strategic business initiatives.
• Build, develop, and inspire a high-performing account team, fostering accountability, talent development, collaboration, and a results-driven culture.
• Establish governance frameworks, operating rhythms, performance scorecards, and accountability measures to ensure disciplined execution across strategic initiatives.
• Partner with executive leadership to influence company priorities related to category growth, innovation, customer experience, service levels, and channel strategy.
• Ensure strong customer satisfaction, retention, and long-term partnership success while protecting Mohawk’s strategic, financial, and operational interests.
• Perform other duties as assigned.

Skills

Strategic leadership

Executive engagement

Cross-functional leadership

Negotiation skills

Data-driven decisions

Education

Bachelor’s degree

15+ years experience

10+ years management

Tools

AI insights

Microsoft 365

BI tools

Job description

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What We Need

The VP National Accounts is a senior enterprise leader responsible for the strategy, growth, profitability, and overall performance of a strategic national account. This role leads executive customer engagement and aligns cross-functional resources across sales, channel management, product development, marketing, operations, supply chain, finance, eCommerce, and customer service to drive profitable growth and execution excellence. The position owns the end-to-end customer strategy, including business planning, product line reviews, merchandising, pricing, innovation, and operational performance, while strengthening strategic partnerships, expanding market share, enhancing customer satisfaction, and delivering long-term enterprise value.

What You’ll Do

• Own the overall strategy, executive relationship, and business performance agenda for a strategic national account.
• Lead revenue growth, market share expansion, profitability improvement, and category leadership initiatives across the account.
• Develop and execute multi-year growth strategies that strengthen customer partnerships, expand market share, and improve financial performance.
• Serve as Mohawk’s primary executive leader for the account, driving strategic alignment, executive engagement, issue resolution, and long-term growth.
• Lead cross-functional alignment across Sales, Product Development, Marketing, Operations, Finance, Analytics, eCommerce, Supply Chain, Customer Service, and field organizations to deliver seamless execution.
• Own executive customer engagement, including top-to-top meetings, business reviews, joint business planning, strategic roadmaps, and growth initiatives.
• Lead category, assortment, merchandising, pricing, promotional, and innovation strategies that support customer objectives while maximizing enterprise profitability.
• Oversee major product reviews, line resets, launches, and conversion initiatives, ensuring disciplined planning, execution, and performance management.
• Direct pricing, investment, margin, inventory, and revenue optimization decisions to balance growth, profitability, and customer competitiveness.
• Leverage customer, market, POS, inventory, financial, and competitive insights to identify opportunities, solve business challenges, and guide strategic decision-making.
• Lead complex commercial negotiations involving agreements, contracts, service expectations, investments, and strategic business initiatives.
• Build, develop, and inspire a high-performing account team, fostering accountability, talent development, collaboration, and a results-driven culture.
• Establish governance frameworks, operating rhythms, performance scorecards, and accountability measures to ensure disciplined execution across strategic initiatives.
• Partner with executive leadership to influence company priorities related to category growth, innovation, customer experience, service levels, and channel strategy.
• Ensure strong customer satisfaction, retention, and long-term partnership success while protecting Mohawk’s strategic, financial, and operational interests.
• Perform other duties as assigned.

What You Have

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 15+ years relevant experience or equivalent education and/or experience.
• 10+ years of management

What You’re Good At

• Strategic leadership, translating business objectives into actionable customer strategies, operating plans, and measurable results.
• Leading through other leaders by setting direction, aligning priorities, and empowering teams to deliver against strategic objectives.
• Executive presence and credibility with senior customer stakeholders, internal leadership, and cross-functional partners.
• Influencing decisions and navigating complex, high-stakes situations while maintaining trust, long-term relationships, and commercial leverage.
• Building alignment across competing priorities, diverse stakeholder groups, and enterprise functions.
• Leveraging data, AI-powered insights, market intelligence, and financial analysis to drive decision-making, uncover opportunities, and accelerate business performance.
• Utilizing AI and advanced analytics tools to improve forecasting, identify trends, enhance productivity, streamline workflows, and support strategic planning.
• Communicating complex business insights clearly and concisely in executive forums, customer engagements, business reviews, and leadership updates.
• Balancing growth, profitability, customer experience, operational execution, and strategic priorities in a dynamic business environment.
• Effectively prioritizing, delegating, and managing multiple strategic, operational, and customer-facing responsibilities.
• Demonstrating sound judgment, integrity, discretion, and professionalism when managing sensitive information and ambiguous business challenges.
• Leveraging Microsoft 365, AI-enabled productivity tools, business intelligence platforms, and digital technologies to improve collaboration, decision quality, and organizational effectiveness.

What else?

• This employee will be responsible for direct reports.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry‑leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick‑Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.