VP IT Delivery and Deployment-Servicing Platform

GM Financial; Detroit (MI); Hybrid; USD 210,000 - 370,000; Full time

Benefits offered by this job

401K matching

Parental leave (bonding)

Tuition assistance

Employee discount

Company holidays

Job summary

GM Financial seeks a VP, Servicing Platform Modernization to own the end-to-end modernization of the Servicing Platform, driving strategy, architecture, delivery, adoption, and measured business value.

This role requires leading multi-year programs with accountability for investment, risk, governance and value realization, and collaboration across business, product, architecture, and security teams. A strong executive presence and AI capabilities experience are essential.

Qualifications

• Proven record leading enterprise-scale modernization and transformation programs with end-to-end accountability.
• Demonstrated ability to articulate business value, investment rationale, and measurable outcomes.
• Deep fluency in modern product, platform, and architecture practices; legacy-only backgrounds are insufficient.
• Strong executive communication, stakeholder management, and relationship-building skills across business and technology.
• Exceptional business acumen, sound judgment, and decision-making in complex environments.

Responsibilities

• Lead end-to-end modernization of the Servicing Platform with accountability for strategy, execution, architecture evolution, adoption, and business outcomes.
• Own multi-year transformation programs including investment, delivery, risk, governance, and value realization.
• Partner across business, product, architecture, infrastructure, data, and cybersecurity to align priorities and execution.
• Translate business strategy into a modernization roadmap and product capabilities customers and partners will adopt.
• Communicate decisions and progress clearly to executive stakeholders in business terms.
• Build and lead a high-performing organization with strong judgment and executive presence.

Skills

Enterprise modernization

Transformation leadership

Executive communication

AI capabilities implementations

Program management

Education

Bachelor’s Degree

Master’s Degree

Job description

Why GM Financial Technology?

Job Description

Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization - we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China - our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally. Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customer and business.

Responsibilities

About the Role:

The VP, Servicing Platform Modernization is the end-to-end accountable executive for the modernization of the Servicing Platform. This leader owns strategy, architecture, delivery, adoption, and measurable business outcomes, translating modernization investment into enterprise and customer value.

The ideal candidate is a proven transformation executive who has led complex, multi-year, multi-million-dollar programs with full accountability for decisions, delivery, and results. This is not a developmental role; the successful candidate will bring modern product and architecture fluency, strong business acumen, executive presence, and near-term SVP readiness.

In This Role, You Will

• Lead the end-to-end modernization of the Servicing Platform, with accountability for strategy, execution, architecture evolution, adoption, and business outcomes.
• Own complex, multi-year transformation programs, including investment, delivery, risk, governance, and value realization.
• Partner across business, product, architecture, infrastructure, data, and cybersecurity leaders to align priorities, decisions, and execution.
• Translate business strategy into a modernization roadmap and product capabilities customers and partners will adopt.
• Communicate clearly with executive stakeholders, framing tradeoffs, risks, progress, and decisions in business terms
• Build and lead a high-performing organization with strong judgment, high EQ, and the ability to operate effectively in complex, ambiguous environments.

Qualifications

What makes you a dream candidate?

• Proven record leading enterprise-scale modernization and transformation programs with end-to-end accountability for strategy, execution, outcomes, and key decisions.
• Demonstrated ability to articulate business value, investment rationale, and measurable outcomes—not just delivery execution.
• Deep fluency in modern product, platform, and architecture practices; legacy-only backgrounds are insufficient.
• Strong executive communication, stakeholder management, and relationship-building skills across business and technology.
• Exceptional business acumen, sound judgment, and decision-making capability in complex, ambiguous environments.
• Credibility to lead senior teams, navigate conflict effectively, and operate at an higher level
• Proven AI skill and capabilities implementations
• Availability to travel internationally for business purposes, potentially up to 20%

Experience

• 7+ years implementing and supporting technology solutions in a leadership role required
• 15+ years IT delivery experience; serving in roles such as administrator, developer, analyst, project manager, program manager Req, Platform Owner
• Demonstrated record of leading complex, multi-year, multi-million-dollar programs end to end, with full accountability for investment, delivery, adoption, and measurable outcomes.
• Experience leading modern product, engineering, and platform organizations in complex enterprise environments.
• Bachelor’s Degree in relevant area of study or equivalent work experience required.
• Master’s Degree preferred.

What We Offer:

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture:

Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than. work - we thrive.

Compensation:

Competitive salary and bonus eligibility; this role is eligible for company vehicle program.

Work Life Balance:

Flexible hybrid work environment, 3-days a week in office.

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