VP, Insurance Verification and Qualification - Customer Operations

TieTalent; New York (NY); Remote; USD 180,000 - 230,000; Full time

Job summary

Join a leading company in healthcare as a Vice President overseeing Insurance Verification and Qualification. In this remote role, you'll lead customer operations teams, ensuring high-quality service delivery and driving strategy for customer experience improvements. Enjoy a comprehensive benefits package and a dynamic role that fosters growth and leadership in a collaborative environment.

Benefits

Medical, dental, and vision insurance

401(k) plan with eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 10 years of relevant business experience.
• 5 years of leadership experience.
• Experience leading large teams (100+).

Responsibilities

• Drives strategy for customer service operations.
• Manages resource decision making and planning.
• Identifies opportunities to improve customer experience.

Skills

Customer Service

Leadership

Communication

Project Management

Education

Bachelor's Degree

Job description

VP, Insurance Verification and Qualification - Customer Operations

VP, Insurance Verification and Qualification - Customer Operations

3 days ago Be among the first 25 applicants

About

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

About

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
  
  

Summary

Remote position with preference in White Plains, NY or Downers Grove, IL

Drives strategy and manages execution of customer service model for Byram home healthcare business segment. Leads Customer Operations teams while ensuing assigned tasks are complete and goals are met. Accountable for overall customer experience, service operations execution and teammate engagement. Contributes for forward strategy of company.

Core Responsibilities

• Ensures the Service Operations Team achieves targets across all core KPIs
• Ensures teammate training programs are successfully implemented and achieve both customer and internal performance standards.
• Manages resource decision making and planning
• Establishes and supports policies and procedures that produces high quality service delivery that reflect industry best practices.
• Create and support processes around a feedback loop, calibration process and other processes to build a scalable quality program
• Identifies opportunities to improve the customer experience, analyzing trends and exploring improvement opportunities through partnership with the customer experience process improvement team.
• Provides critical input into the design and implementation of all customer experience related systems and tools.
• Manages and inspires a team of high performing teammates to advocate for the customer while balancing the needs of the business. Achieves and exceeds service standards by identifying team performance gaps, allocating time to listen, monitor, and provide constructive feedback for performance improvement.
• Drives rigorous quantitative and qualitative analyses for customer feedback using leading practices.
  
  

Qualifying Experience

• Bachelor's Degree preferred and/or 10 years of relevant business experience (customer service, revenue cycle, etc.)
• 5 or more years of leadership experience within relevant field/industry (healthcare, CPG, Retail, Sales/Service, etc.)
• Experience leading large diverse teams (100+)
• Proven track record of delivering world class customer experience in customer facing environments
• Demonstrated experience and leadership in Customer Service or revenue cycle
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrated skill and confidence in proactively building relationships with top tier partners/leaders both internally and externally
• Must possess excellent communication skills and the ability to practice proper phone etiquette.
• Strong ability to make decisions in a changing environment
• Strong ability to anticipate future needs of the organization
• Energetic, flexible, collaborative and proactive team leader who welcomes challenges
• Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills
  
  

Salary range 180 - 230k plus bonus & stock but will vary by location

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Nice-to-have skills

• Customer Service
• Leadership
• Communication
• Project Management
• New York, New York
  
  

Work experience

• Healthcare
• Other Sales
  
  

Languages

• English
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Get notified about new Vice President Customer Operations jobs in New York, NY.

New York City Metropolitan Area $219,240 - $465,840 1 week ago

New York, NY $219,240 - $465,840 1 week ago

VP, Customer Lifecycle Strategy & Operations

New York, NY $230,600 - $402,400 2 weeks ago

New York, NY $140,000 - $200,000 1 week ago

Vice President, CUSO Treasury Operations

New York, NY $130,000 - $170,000 6 days ago

Vice President – Finance and Banking Operations Auditor

Jersey City, NJ
$150,000.00
-
$195,000.00
2 weeks ago

Security Operations Vice President- Threat Detection Engineer

New York, NY
$200,000.00
-
$240,000.00
4 weeks ago

Vice President of Operations – Consumer Products

Vice President Operations - One Times Square

New York, NY
$185,000.00
-
$250,000.00
7 hours ago

New York, NY
$120,000.00
-
$140,000.00
3 weeks ago

Vice President, Distribution Operations - VERSANT

New York, NY
$200,000.00
-
$260,000.00
2 weeks ago

New York, NY
$119,510.00
-
$188,025.00
2 weeks ago

New York City Metropolitan Area
$160,000.00
-
$180,000.00
2 weeks ago

Fort Lee, NJ
$150,000.00
-
$200,000.00
6 days ago

Vice President, Business Operations & Strategic Initiatives

New York, NY
$197,000.00
-
$305,000.00
1 week ago

New York, NY
$160,000.00
-
$180,000.00
1 week ago

VP of Operations, 2 Hour Learning (Remote) - $400,000/year USD

VP of Operations, 2 Hour Learning (Remote) - $400,000/year USD

Vice President Operations, 2 Hour Learning (Remote) - $400,000/year USD

Elizabeth, NJ
$200.00
-
$200.00
11 hours ago

New York, NY
$135,000.00
-
$160,000.00
1 hour ago

New York, NY
$115,000.00
-
$140,000.00
2 weeks ago

Vice President of Operations, Business Dining

New York, NY $130,000 - $200,000 1 month ago

VP of Operations, 2 Hour Learning (Remote) - $400,000/year USD

Manhattan, NY $160,000 - $180,000 3 weeks ago

Vice President of Operations, Integrated Facilities Management

New York, NY $210,000 - $225,000 3 weeks ago

Platform and Client Operations - Vice President

New York, NY $140,000 - $180,000 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.