VP, IIM Professional Services

Konica Minolta Business Solutions; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Konica Minolta Business Solutions USA is seeking a Vice President, Professional Services to lead the service delivery organization across Professional Services, Custom Development, Help Desk, and Managed Services.

You will be accountable for delivery performance, customer satisfaction, and the financial performance of the assigned P&L, partnering with Sales, Customer Success, Operations, and Executive Leadership to convert demand into profitable delivery.

Qualifications

• Executive-level P&L ownership and financial discipline.
• Experience leading multi-disciplinary technology services teams.
• Strong understanding of profitability, utilization, recurring revenue, and service delivery metrics.
• Ability to create scalable delivery processes, reporting, governance, and resource plans.
• Proven cross-functional leadership with Sales, Customer Success, Operations, and executives.

Responsibilities

• Lead the full-service delivery portfolio and set strategy for Professional Services, Custom Development, Help Desk, and Managed Services.
• Own the P&L including budgeting, forecasting, revenue growth, gross margin, and cost management.
• Drive profitable delivery by establishing consistent practices for projects, programs, support, and managed services.
• Partner with Sales and Customer Success on opportunity strategy, scoping, and pipeline planning.
• Oversee customer support and managed services to meet SLAs and improve the customer experience.
• Lead Custom Development and ensure high-quality, secure, maintainable client solutions.
• Develop scalable operating discipline with KPI reporting and staffing plans.
• Mentor and develop leaders, drive a customer-focused culture.
• Manage escalations and strengthen executive relationships with customers.
• Support strategic initiatives, vendor coordination, and integration activities.

Skills

Executive leadership

P&L ownership

Delivery governance

Cross-functional collaboration

Customer satisfaction

Strategic planning

Education

Bachelor's degree in relevant field

MBA preferred

Tools

Microsoft Office

CRM tools

PM software

Job description

Overview

The Vice President, Professional Services leads BlueIrisIQ's service delivery organization across Professional Services, Custom Development, Help Desk, and Managed Services. This role is accountable for delivery performance, customer satisfaction, team effectiveness, scalable service operations, and the financial performance of the assigned P&L. The VP partners with Sales, Customer Success, Operations, and Executive Leadership to convert demand into profitable delivery, strengthen recurring services, and ensure clients receive high-value information management solutions.

Responsibilities

• Lead the full-service delivery portfolio. Set the strategy, operating model, priorities, and performance expectations for Professional Services, Custom Development, Help Desk / Customer Support, Managed Services, and related delivery operations.
• Own financial performance.Manage the assigned P&L, including budgeting, forecasting, revenue growth, gross margin, operating expenses, utilization, billing accuracy, and actual reporting.
• Drive profitable delivery and execution.Establish consistent project, program, support, and managed services delivery practices that improve quality, predictability, customer outcomes, and profitability.
• Partner with Sales and Customer Success.Support opportunity strategy, solution scoping, services estimating, pipeline planning, customer expansion, and revenue conversion while ensuring commitments are realistic and supportable.
• Oversee customer support and managed services.Ensure Help Desk and Managed Services teams meet service level expectations, manage escalations effectively, retain customers, and continually improve the support experience.
• Lead Custom Development. Provide oversight for development, integrations, workflow automation, enhancements, and client-specific solution extensions; ensure custom solutions are practical, high-quality, secure, maintainable, and aligned to BlueIrisIQ's technology portfolio.
• Build scalable operating discipline.Define reporting, KPIs, escalation processes, capacity plans, staffing models, resource utilization practices, and service delivery improvements that reduce friction and support growth.
• Develop people and leaders.Mentor and develop team members, strengthen technical and leadership capability, support training programs, and build an accountable, customer-focused culture.
• Manage customer satisfaction and executive escalations.Serve as a senior escalation point for delivery, technical, support, customer service, and sales-related issues; engage directly with customers when needed to resolve issues and strengthen relationships.
• Support strategic initiatives and integrations.Contribute to business planning, service offering development, vendor / partner coordination, and acquisition due diligence or integration activities related to Professional Services, Support, Managed Services, and Custom Development.

Qualifications

• Executive-level P&L ownership, financial discipline, forecasting, margin management, and business operations leadership.
• Experience leading multi-disciplinary technology services teams across Professional Services, Managed Services, Help Desk, and Custom Development.
• Strong understanding of professional services profitability, utilization, recurring revenue models, managed services operations, support delivery, and customer satisfaction measures.
• Ability to create scalable delivery processes, reporting models, governance practices, and resource plans.
• Strong cross-functional leadership with Sales, Customer Success, Operations, vendors, and executive stakeholders.
• Knowledge of document capture, enterprise content management, workflow automation, integrations, and intelligent information management solutions.
• Microsoft Office proficiency, including Word, Excel, PowerPoint, Visio, Project, Access, and Outlook.
• Knowledge of Kofax / Tungsten, Hyland OnBase, Square 9, and adjacent document management / workflow platforms preferred.

Experience

• 10+ years of experience in Professional Services, IT Services, Document Management Services, Managed Services, Customer Support, Custom Development, or related technology service organizations.
• 8+ years delivering or leading complex IIM / ECM / workflow / capture / automation solutions.
• 8+ years in strategic or tactical management, customer service management, support leadership, or service delivery leadership.
• 8+ years managing a P&L, departmental budget, or business unit financial performance.
• Demonstrated success scaling service organizations while improving profitability, quality, customer satisfaction, and operational discipline.
• Proven ability to develop leaders, retain strong technical talent, and build accountable, customer-focused teams.

Education

• Four-year college degree preferred; equivalent technical education and/or relevant work experience may be considered.
• Relevant certifications in project management, IT service management, enterprise content management, workflow automation, cloud platforms, or software delivery are preferred.

Preferred Technology / Domain Experience

• Enterprise content management, document capture, workflow automation, information governance, and intelligent document processing.
• Professional services, managed services, support/help desk operations, and custom development delivery models.
• Kofax / Tungsten, Hyland OnBase, Square 9, Microsoft ecosystem tools, cloud platforms, and enterprise integration patterns.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs.

Salaire- A titre indicatif

Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'expérience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

Mention d'utilisation de l'IA

Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Declaration sur l'egalite des chances:

Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.