VP Growth

ContactPoint 360; Pharr (TX); Sur place; USD 240 000 - 400 000; Plein temps

Résumé du poste

ContactPoint360 is seeking a Vice President of Growth – Home Services, Home Warranty & Trades to drive revenue, secure strategic partnerships, and scale outsourcing across global operations. You will lead business development, identify new markets, and collaborate with executive teams to ensure successful client acquisition and long-term growth.

This role focuses on expanding CP360's presence in Home Services, Home Warranty, and Skilled Trades, building a strong pipeline, negotiating enterprise

Qualifications

• Extensive experience in executive-level business development or sales leadership.
• Proven track record securing enterprise-level clients and negotiating complex agreements.
• Strong executive communication and stakeholder management.
• Experience with global delivery teams and cross-functional leadership.
• Ability to develop strategic sales pipelines and achieve aggressive growth targets.

Responsabilités

• Develop and execute strategic sales plans to expand market presence.
• Identify and pursue new business opportunities within Home Services, Home Warranty, and Trades.
• Lead contract negotiations and close outsourcing agreements.
• Build a strong pipeline of qualified opportunities.
• Collaborate with Marketing to convert inbound leads into new business.
• Represent CP360 at industry conferences, networking events, and executive meetings.
• Support client implementations and transition to operations.
• Provide regular forecasts and performance updates to executives.

Connaissances

Executive leadership

Business development

Sales leadership

Negotiation

Strategic planning

Cross-functional collaboration

Leadership communication

Description du poste

The Vice President of Growth – Home Services, Home Warranty & Trades is responsible for driving revenue growth, acquiring new clients, and expanding ContactPoint360's presence within the Home Services, Home Warranty, and Skilled Trades industries.

This executive leadership position will focus on developing strategic partnerships, securing outsourcing contracts, and increasing the number of full-time equivalent (FTE) positions across CP360's global operations.

The VP of Growth will lead business development initiatives, identify new market opportunities, and collaborate with internal operational teams to ensure successful client acquisition, implementation, and long-term business growth.

Key Responsibilities

Business Development & Revenue Growth

Develop and execute strategic sales plans to expand CP360's market presence.

Identify, pursue, and secure new business opportunities within Home Services, Home Warranty, and Trades.

Establish relationships with executive decision-makers, business owners, and industry leaders.

Lead contract negotiations and close outsourcing agreements.

Build and maintain a strong pipeline of qualified business opportunities.

Drive sustainable revenue growth through new client acquisitions and account expansion.

Strategic Partnerships & Client Acquisition

Develop long-term relationships with key industry partners.

Position CP360 as a preferred outsourcing provider for customer service, sales, technical support, and back-office operations.

Identify opportunities for domestic, nearshore, and offshore outsourcing solutions.

Collaborate with Marketing to convert inbound leads into new business.

Represent CP360 at industry conferences, networking events, and executive meetings.

Global Workforce Expansion

Achieve an annual business development target of 500 outsourced FTEs across CP360's global operations.

Generate new business through one major client or multiple client accounts.

Partner with Operations, Finance, Workforce Management, and Talent Acquisition to support new client implementations.

Ensure new business opportunities align with operational capacity and profitability objectives.

Support the successful transition of signed contracts into active client operations.

Sales Strategy & Performance Management

Develop and maintain accurate sales forecasts and pipeline reports.

Monitor business development performance against established annual targets.

Identify competitive trends, emerging opportunities, and potential market risks.

Provide regular updates to executive leadership regarding client acquisition, revenue opportunities, and FTE growth.

Recommend strategies to improve market penetration and long-term client retention.

Key Performance Indicators (KPIs)

Annual FTE Growth Target: 500 outsourced FTEs.

New client acquisition and signed outsourcing agreements.

Revenue generated through direct client acquisition.

Conversion of marketing-generated inbound leads.

Sales pipeline development and forecasting accuracy.

Successful client launches and operational expansion.

Long-term account growth and business profitability.

Qualifications & Experience

Extensive experience in executive-level business development, sales leadership, or revenue growth.

Strong knowledge of the Home Services, Home Warranty, and Skilled Trades industries.

Experience selling outsourced business services, BPO solutions, or customer experience operations preferred.

Demonstrated ability to secure enterprise-level clients and negotiate complex service agreements.

Strong executive communication, relationship management, and negotiation skills.

Experience working with global delivery teams and cross-functional leadership.

Proven ability to develop strategic sales pipelines and achieve aggressive growth targets.

Strong financial and commercial understanding of outsourcing agreements and revenue models.

The VP of Growth is expected to demonstrate strong executive leadership, accountability, strategic thinking, and a results-oriented approach.

The position requires close collaboration with CP360's executive leadership and global operational teams to support sustainable business expansion, client satisfaction, and achievement of organizational growth objectives.

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider—we're a partner in driving real results.ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people, it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients customers into loyal advocates for life.