VP Fulfillment

Stord; United States; On-site; USD 250,000 - 350,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Vice President of Fulfillment to lead its nationwide omni-channel fulfillment network. You will establish safety and quality standards, own P&L for the network, and drive continuous improvement while delivering cost savings across facilities.

You will collaborate with cross-functional teams, set strategies for labor, peak planning, and KPI attainment, and ensure scalable, high-quality operations across the organization.

Qualifications

• 10+ years in FC/DC operations leadership with 5+ years multi-facility P&L.
• Lean, strategic planning and cross-functional collaboration.
• Safety culture leadership across facilities.
• Strong metrics and data-driven decision making.

Responsibilities

• Establish and maintain culture of safety and quality across all facilities.
• Drive world-class SLA compliance for omni-channel customer base.
• Lead labor and peak-season planning for nationwide network.
• Own and optimize first-party P&L for fulfillment network.
• Collaborate with Solutions, Implementations, IE, Transportation for new launches.

Skills

Leadership

P&L management

Operational excellence

Lean systems thinking

Data-driven decisions

Tools

WMS

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today’s leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

What You’ll Do:

The Vice President of Fulfillment is the strategic leader of Stord’s rapidly growing nationwide network of omni-channel fulfillment centers. In this role, you will hone a culture built on a foundation of safety and quality. You will establish and maintain best practices and own operational excellence for all Stord-operated facilities, and you will develop and implement cost savings initiatives while owning the comprehensive P&L for the fulfillment network.

Responsibilities include but are not limited to:

• Establishment and maintenance of a culture of safety and quality
• Delivery of world-class SLA compliance across a broad omni-channel customer base
• Comprehensive labor planning across all facilities
• Comprehensive peak season planning
• Collaboration with Solutions, Implementations, Industrial Engineering, Transportation and more in service of new customer launches and ongoing operations
• Implementation and standardization of best practices network-wide
• Evergreen focus on continuous improvement and cost-savings
• Management and development of regional directors of fulfillment
• Full ownership of the comprehensive first-party P&L

What You’ll Need:

• Successful career (10+ yrs) in FC and/or DC Operations leadership with at least 5 years of direct experience in multi-facility fulfillment center management positions with P&L responsibility. This should be a leader with a talent for lean systems thinking, comprehensive knowledge of business operations, and strategic planning skills, as well as extensive customer fulfillment, warehousing, and materials handling experience.
• Provides leadership, direction, and coaching to the FC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels. Additionally, this leader will assist the Executive team in planning, budgeting, financial, and mergers and acquisitions decisions to enable the organization to reach company goals and objectives.
• Reinforce a culture of Safety for our fulfillment network with accountability for the realization of our safety principles throughout all operations and facilities.
• Has strength and a drive for continuous improvement in all aspects of operations including safety, quality, service, productivity, and overall operating costs. To be successful, this leader will develop and nurture cross-functional relationships throughout Stord and supplier partners to achieve corporate goals and identify improvement opportunities.
• Passion for metrics and measures of excellence. This leader will be accountable for the overall success of our fulfillment network and will manage and monitor FC metrics, ensure all checks and balances are in place and operational to maintain the health and integrity of the business and our Team Members.
• Proven track record of consistently delivering on KPIs
• Experience in analyzing metrics and data-driven decision-making
• Strong written and oral communication skills
• Strong problem-solving skills