VP Franchise Ops & Owner Relations - Essentials Portfolio Americas (Remote Opportunity)

Hyatt Group; Chicago (IL); Remote; USD 130,000 - 160,000; Full time

Job summary

A leading hospitality company is seeking a Vice President – Franchise Operations & Owner Relations to lead performance initiatives and manage relationships with franchise owners. Ideal candidates will have over 8 years of experience in the industry, a strategic mindset, and strong leadership skills. This remote position offers opportunities for professional growth and a commitment to inclusion.

Benefits

Annual allotment of free hotel stays

Work-life benefits

Paid Time Off

Medical, Dental, Vision, 401K with company match

Qualifications

• 8+ years of experience in franchise operations or equivalent role.
• Experience in performance management and collaboration with owners.
• Strong understanding of hospitality operations.

Responsibilities

• Lead performance reviews with franchise owners.
• Engage with owners to optimize hotel performance.
• Support the delivery of brand initiatives.

Skills

Leadership

Collaboration

Strategic thinking

Performance management

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

VP Franchise Ops & Owner Relations - Essentials Portfolio Americas (Remote Opportunity)

Hyatt Hotels Corporation seeks an enthusiastic Vice President – Franchise Operations & Owner Relations Americas Essentials Portfolio to join our Franchise Operations & Owner Relations Group. In this role, you will be collaborating closely with the broader franchise community, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

Qualifications

The Vice President of Franchise Operations & Owner Relations leads a team of performance leads who serve as the liaison between Hyatt Hotels Corporation and our franchise owners & 3rd party management operators of our Essentials Portfolio of hotels for all performance needs related to these brands. Collaboration and coordination for internal colleagues (Development, Product & Brand Design, Marketing, Purchasing, IT, Finance, Legal, F & B, Brand Support, Facility Management, etc.) along with response and resolution to owner and management company needs so that they can efficiently and successfully operate their hotels. The role is responsible for leading the team that supports owners & oversees management companies are accountable for both market share and brand health performance.

• Hold performance reviews with owners & operators to ensure accountability & understanding of Hyatt’s Core Metric performance expectations.
• Engage owners & operators to provide feedback on how to optimize their hotel’s performance.
• Enforce Hyatt’s accountability programs with their portfolio of owners & operators; Focused Improvement Policy (FIP), Brand Protection Program (BPP), Quality Assurance Audits (QA), & Hyatt’s renovation policy.
• Strategically Support the Delivery of Brand Initiatives. Build strong relationships with key business stakeholders, develops a deep understanding of business strategies as well as key business processes and systems

Qualifications

Experience Required:

• 8+ years of experience in same field, industry, or other equivalent business/ function role

Experience Preferred:

• Bachelor’s degree in hospitality or a related field
• Fluent in Microsoft Office suite of products

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

Our family is always growing. Want to be in the know?