VP, Field Service

Spectrum; Hudson (OH); On-site; USD 159,000 - 264,000; Full time

Job summary

Spectrum in Hudson, Ohio, is seeking a Vice President of Field Service for the Great Lakes Region. This leadership role oversees installation and repair services for residential and business customers, driving on-time performance and customer satisfaction across the Heartland region with frequent travel.

The role requires a strong track record in cable/telecom leadership, extensive budgeting experience, and the ability to motivate a large team while ensuring safety, efficiency, and strategic

Qualifications

• 10+ years experience in the cable/communications industry.
• 8+ years managing annual budgets.
• 10+ years of senior-level management experience.

Responsibilities

• Lead region to meet Spectrum customer commitments (same day service, two hours, first appointment).
• Coordinate with National Field Support for efficient work distribution (quota & routing).
• Forecast in-house and contractor resources to meet demand.
• Partner with business units on field service initiatives, including large projects for business customers.
• Oversee regional relationships with field service vendors for resource availability and performance.
• Lead Environmental Health and Safety for the region.
• Manage regional field service budget (capex and opex).
• Select, develop and retain exceptional talent at all levels.

Skills

Leadership

Budget management

Field operations

Education

Bachelor's degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Charter Communications, Inc. (NASDAQ:CHTR), is a leading broadband connectivity company operating under the Spectrum brand, with services available to more than 57 million homes and businesses in 41 states. Delivered over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

Spectrum’s Field Operations business unit

Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.

Vice President Field Service – Great Lakes Region

(Note: this position is based in Hudson with frequent travel throughout Ohio, Michigan, Wisconsin, Minnesota, and a small section of northwest Pennsylvania.)

The VP Field Service is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. The VP of Field Service oversees execution of Spectrum’s strategy to ensure that customers receive timely and effective service.

Major Responsibilities

• Along with Area Vice Presidents, responsible for ensuring region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution
• Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
• Forecast in-house and contractor resource needs to meet customer and financial demands
• Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains.
• Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance.
• Lead Environmental Health and Safety for the region
• Monitor Field Service metrics and establish appropriate action plans for improvement.
• Develop regional Field Service budget with proper management of capital and operating expenses
• Select, develop and maintain excellent talent at all levels in the organization.

WHAT YOU’LL BRING TO SPECTRUM

• Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
• Education: Bachelor’s degree or related field experience equivalent; field experience includes management of customer fulfillment process
• History of success in field leadership with proven ability to motivate your team

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands‑on experience, and mentoring to advance your career.
• Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry
• See all the ways we invest in you—at work and in life.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $158,500.00 and $263,900.00.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.