VP, Field Operations

Advance Auto Parts; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

Advance Auto Parts is seeking a strategic VP of Field Operations to lead operations across 150-200 stores. The role focuses on delivering superior customer service, driving profitability, and building high-performing teams through focused development and talent acquisition.

The VP will spend significant time visiting districts, partnering with leadership, and implementing best practices to achieve sales growth and store excellence. Bachelor's in business is required, ASE not mandatory.

Qualifications

• 5-10 years multi-unit management experience in a fast-paced retail environment.
• Proven ability to meet sales and gross margin targets in a multi-unit setting.
• Strong financial and business acumen; proven profitability experience.

Responsibilities

• Partner with Area HR and Store leaders to execute regional strategies.
• Improve operational procedures and share best practices across stores.
• Develop annual sales plans, budgets, forecasts, and store openings.

Skills

Multi-unit management

Strategic planning

Customer service leadership

Financial acumen

Communication skills

Education

Bachelor’s degree in business management or related field

Tools

Microsoft Office Suite

Hyperion

Job description

Job Description VP, Field Operations At Advance Auto Parts, a Vice President of Operations (VPO) is a senior leader in the Region. The VPO must be knowledgeable of all facets of operating multiple (150-200) Advance Auto Parts stores. Each Vice President must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

The VPO must be knowledgeable of all facets of operating multiple (150-200) Advance Auto Parts stores.

Each Vice President must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

• Partner with Area HR Director and Managers, Retail Store Management Recruiter(s) and Trainer(s), Asset Protection Manager, etc., to set and execute the company’s key strategies in the Region
• Partner with RVP and SVP of Operations, SVPs of Operations Support and Store Support Team to continuously improve operational procedures/processes, share best practices, and create new, innovative ways to meet strategic objectives
• Develop annual plans and maintain at least a one-year outlook on sales growth, budgets and forecasts, business trends, new store site selection and openings, and bench strength
• Build and maintain a high standard of customer service that creates superior customer experiences and loyalty; coach District Leaders in a way that is inspirational, improves results and produces high levels of customer service
• Maintain constant focus on building high performing teams through a culture of training and development for internal Team Members, aggressive acquisition of outside talent, and low turnover
• Ensure management team values diversity and supports a fair and respectful environment for both Team Members and customers; including high performance, recognition, candid feedback and rewards for performance exists on their team
• Spend 50-60% of the time visiting assigned districts and stores to ensure proper execution of all initiatives, consistent or better store conditions, and understanding of customer service expectations by all Team Members; visit competitors in all classes of trade to evaluate their best practices as applicable
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Area leaders and upper management

Essential Job Skills

Necessary for Success as a Vice President

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and communications skills, including ability to write reports, business correspondence and procedural manuals
• Proficient in Microsoft Office Suite, Hyperion and other computer-based tools
• Ability to work with mathematical concepts, including creation of budgets and P&L management and analysis; apply concepts such as fractions, percentages, ratios and proportions to practical situations including graphing and the interpretation of mathematical modeling
• Knowledge of retail management best practices including sales, customer service, inventory management, risk reduction and Human Resources skills
• Think strategically, analyze issues and options; effectively manage and facilitate change
• Effectively delegate and supervise multiple projects throughout the Region to ensure timely and quality execution
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel extensively throughout the Region and organization on a weekly basis with extensive overnight stays

Prior Experiences that Set a Vice President up for Success

• 5-10 years multi-unit management experience in a fast-paced and highly dynamic retail environment
• Proven track record in meeting sales and gross margin targets in a multi-unit environment
• Successful experience managing profitability; proven financial and business acumen

Education

• Bachelor’s degree in business management or related field

Certificates, Licenses, Registrations

• Must have a valid driver's license
• ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, most of which are listed under the Essential Job Skills Needed While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for bonus based on individual and group performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

We comply with all applicable federal, state, and local laws.

California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.