VP Expert Services

HR New Media GmbH; Chicago, Northern (IL, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Internal mobility program

Hybrid workstyle

Offices in Berlin and Chicago

Inclusive workforce

Latest technologies stack

Volunteering days

Vacation: 20 days

Monthly virtual lunch & Inbound Flight

Job summary

Market Logic Software is seeking a VP Expert Services to lead a global consulting function, drive commercial transformation, and accelerate enterprise adoption of our AI-powered platform. You will partner with Customer Success, Sales, Product, and Marketing to embed consulting across the lifecycle and ensure profitable bookings and margin expansion.

You will build a high-performance global team, monetize advisory services, and govern delivery with scalable portfolios and pricing.

Qualifications

• Led revenue-generating professional services or transformation teams in enterprise SaaS environments.
• Monetized advisory services and built scalable consulting portfolios.
• Experience selling multi-stakeholder transformation programs and value-based engagements.

Responsibilities

• Own Expert Services bookings, revenue and gross margin.
• Lead a global consulting organization across North America & EMEA.
• Embed Expert Services into top-tier account plans with value realization.

Skills

Executive leadership

Enterprise SaaS

Revenue growth

Global teams

Customer value

Strategic selling

Financial discipline

Job description

Join Market Logic: Innovate, Lead, Thrive!

Market Logic is a dynamic and rapidly growing software company that excels at transforming data into actionable insights.

Our diverse teams of over 150 professionals, representing more than 39 nationalities, work together in a hybrid workplace.

United in a culture of excellence, empowerment, impact, and trust, our teams are innovating a new generation of AI tools, that are transforming how companies build and share knowledge.

With over 10 years of experience, we support over 100 clients worldwide and have a user base of over 100,000.

What sets us apart:

Innovation: We are pioneers in AI-powered insights.

Expertise: We are trusted by global industry leaders.

DeepSightsAI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go‑to‑market strategies.

How do we do things?

We believe that insights are the key to innovation. Our platform is powered by a diverse team of world‑class engineers, salespeople, product managers, and marketers worldwide. We believe diversity of thought is essential for developing innovative insights that help our customers succeed.

We value diversity, transparency, and encourage internal mobility & career development opportunities. We are continuously working on creating a workplace where everyone feels welcomed, valued, and respected.

Join us to shape the future of AI‑powered, insights‑driven business.

About the role

As the VP Expert Services at Market Logic Software, you will own the strategy, leadership, and commercial transformation of our global Expert Services function. You will evolve the organization into a performance‑driven, revenue‑accountable, margin‑disciplined consulting business that accelerates enterprise adoption of our AI‑powered platform and materially improves retention, expansion, and new‑logo success.

You will partner as a core Customer Value Senior Leader alongside Customer Success leadership, collaborating closely with Product & Tech, Sales & Marketing to ensure our consulting services are fully embedded across the customer lifecycle‑supporting enterprise deal execution, renewals, multi‑year growth, and strategic outcomes. This leader is accountable for consulting bookings, revenue and gross margin.

This is your opportunity to elevate Expert Services for the next phase of Market Logic’s growth: building a commercially driven, transformation‑oriented advisory capability that differentiates us in the market and unlocks significant ARR upside.

Responsibilities

• Drive Commercial Impact: Own Expert Services bookings, consulting revenue, gross margin, utilization, and attach rates - building a predictable consulting business unit that accelerates subscription expansion, renewal success, and enterprise deal closure.
• Protect ARR by Reducing Contraction: Partner with Customer Success to run targeted value programs in our top accounts to prevent down sell/contraction, maximize value adding upsell business, and lock in multi‑year expansion roadmaps.
• Build a High-Performance Global Team: Lead, mentor, and evolve a world‑class consulting organization across North America & EMEA, upgrading capability toward executive‑level advisory and commercial acumen.
• Develop and Execute Strategic Account Engagement: Partner with Customer Success and Sales to embed Expert Services into top‑tier account plans - supporting enterprise value realization, expansion roadmaps, and multi‑year transformation programs.
• Operationalize the Expert Services Strategy: Create scalable service portfolios, standardized pricing and scoping models, and repeatable AI‑transformation programs aligned to customer segmentation and growth potential.
• Monetize & Govern Services Delivery: Implement mandatory SOW gating (no delivery without scope, pricing, owner), reduce unscoped/unpaid work, and standardize pricing, packaging, and margin defense.
• Productize AI Transformation Offers: Launch 2-3 standardized, priced AI adoption/transformation packages with clear scope, outcome, and expansion triggers – designed to be repeatable, measurable, and profitable.
• Collaborate Cross-Functionally: Operate as one Customer Value leadership team with Customer Success while aligning with Sales, Product, and Marketing to influence deal strategy, renewals, and enterprise positioning.
• Leadership in Transformation: Lead cultural and operational change across the function - embedding commercial accountability, utilization discipline, and a growth mindset during a period of organizational evolution.
• Stakeholder Engagement: Build trusted relationships with C‑suite buyers and senior client leaders, positioning Market Logic as a long‑term transformation partner.

Requirements

• You’ve led revenue‑generating professional services, consulting, or transformation organizations in enterprise SaaS environments (ideally $50M+ ARR), with accountability for commercial outcomes - not just delivery.
• Demonstrated success by monetizing advisory services, building scalable consulting portfolios, and using services to accelerate renewals and expansion.
• Proven executive presence with enterprise buyers, including experience selling multi‑stakeholder transformation programs and value‑based engagements.
• You’ve built and evolved global teams while driving cultural change toward performance, accountability, and consultative excellence.
• You partner seamlessly with Customer Success, Sales, and Product leaders to align post‑sales motions with ARR growth and strategic account development.
• Comfortable operating with financial rigor - tracking utilization, margin, attach rates, and revenue impact to guide decision‑making.
• Passionate about customer value creation, AI‑driven transformation, and building high‑performing consulting organizations.
• Passionate about customer value delivery and building high‑performance, customer‑obsessed teams

This could inspire you

• Internal mobility: We are proud of our internal mobility program. You can grow your career with us, from diligently planning your development to applying internally for roles across the company
• Hybrid workstyle: We encourage a hybrid workstyle, which allows our international teams to stay flexible and work remotely
• Our offices: We have offices in the multicultural centers of Berlin and Chicago, which serve as vibrant hubs where our people can connect and innovate
• Inclusive workforce: Join a diverse team of over 39 different cultures and backgrounds
• Stack of the latest technologies: Stay up to date with the latest trends and innovations
• Two additional paid days for volunteering: Give back to your community with two paid days off
• 20 days of annual paid vacation: Unwind and recharge with a generous vacation policy
• Monthly sponsored virtual lunch and Inbound Flight: We boost our hybrid work environment by connecting with colleagues from all over the world over lunch, and with the Inbound Flight we travel to different cultures, cherish uniqueness, and yet celebrate differences.

Imagine a workplace where you have the autonomy to work in a way that directly impacts the organization, shaping your career development, with a strong emphasis on transparency. That's what you'll find at Market Logic.

Enjoy the freedom to work remotely and align your work with your life.