VP/Director, Learning and Development

Firefighters First Credit Union; United States; Remote; USD 120,000 - 167,000; Full time

Job summary

Firefighters First Credit Union is seeking a VP/Director of Learning and Development to lead comprehensive training programs. This remote position includes responsibilities such as designing impactful training strategies, managing employee development initiatives, and ensuring compliance with industry standards while fostering a culture of continuous improvement. The ideal candidate will have a strong background in program management and experience within the financial services sector, contributing to the Credit Union's mission to serve the firefighter community.

Benefits

Competitive salary with pay for performance bonus

Fully paid Medical, Dental, and Vision benefits

401k plan with a 3% safe harbor and matching up to 4%

Education reimbursement up to $5,250 annually

4 weeks of PTO annually including float time

Qualifications

• Minimum of 3 years experience in designing learning solutions.
• Experience in facilitating training or related activities.
• Experience managing a Learning Management System.

Responsibilities

• Design and deliver training programs to support employee growth.
• Manage the Learning Management System for optimal functionality.
• Ensure compliance training for all employees.

Skills

Program Management

Coaching

Facilitating Training Sessions

Organizational Assessment

Education

Certified Professional in Talent Development (CPTD)

Tools

Learning Management System

Job description

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Firefighters First Credit Union provided pay range

This range is provided by Firefighters First Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $167,000.00/yr

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Recruiter at Firefighters First Credit Union

Salary Range:$120,000.00 To $167,000.00 Annually

This is a remote position.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Vice President or Director, Learning & Development to join our team! The VP/Director, Learning & Development is responsible for leading the design, implementation, and continuous improvement of comprehensive learning and development programs that support the Credit Union's strategic goals. This role will manage employee training programs and other organizational learning initiatives, ensuring employees are equipped with the knowledge, skills, and capabilities necessary to excel in their roles.

Primary Responsibilities:

• Design and Deliver Training Programs: Developing innovative training programs that align with the Credit Union’s strategic goals to support the employee’s growth and development.
• Lead Program Management: Overseeing the creation, implementation, and evaluation of diverse training programs to ensure alignment with the organization’s mission, values, and culture. This includes but is not limited to programs that focuses on leadership development, compliance, technical skills, professional skills, and upskilling in anticipation of changes that will transform the workforce (e.g. emerging technology like AI).
• Administer Learning Management System (LMS): Managing the Credit Union’s LMS for optimal functionality, ensuring an intuitive user experience, accurate tracking of employee progress, efficient course management, and prompt resolution of technical issues.
• Ensure Compliance Training: Developing and maintaining regulatory and compliance training programs, ensuring all employees are aware of industry standards, legal requirements, and organizational policies to support the safety and soundness of the credit union.
• Drive Continuous Improvement: Monitoring the effectiveness of training programs using key performance indicators (KPIs), gathering employee feedback, and continuously enhancing training content, delivery methods, and user engagement while ensuring relevance and aligns with credit union initiatives.
• Collaborate with Department Leaders: Partnering with stakeholders to assess training needs, design customized solutions, and ensure training initiatives directly support departmental and organizational goals.
• Optimize Training Resources: Maintaining a comprehensive library of training materials, including e-learning modules, instructor-led sessions, job aids, and guides, ensuring accessible, up-to-date, and high-quality learning content.

Leadership Responsibilities:

• Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.

Basic Qualifications:

• Certification: Certified Professional in Talent Development (CPTD) preferred
• Experience designing learning solutions and program management for a minimum of 3 years.
• Experience facilitating training sessions, team building, or related activities.
• Experience designing and implementing employee development solutions.
• Experience implementing, managing and maintaining a Learning Management System.
• Experience conducting organizational assessments.
• Experience managing employees.
• Financial services or credit union experience required.
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Travel:

• Travel up to 20% of the time to visit regional offices, engage with remote employees, attend meetings, conferences, training, and other work-related events.

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 ½ days of float time.

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Education, and Design

• Industries

  Banking and Education

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