VP, DIGITAL STRATEGY- HYBRID (CHARLOTTE)

Davita Inc.; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Compass Group's Healthcare Digital division seeks a VP of Digital Strategy to lead digital growth strategies across healthcare sectors in the US. This role demands a mix of strategic vision and hands-on leadership, focusing on enhancing patient experiences and driving client engagement through digital innovation. The ideal candidate will possess a blend of technology and business experience, capable of transforming insights into actionable strategies. Join a diverse team committed to making a positive impact in the healthcare industry.

Benefits

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Commuter Benefits

Qualifications

• 10+ years of leadership experience in digital strategy in healthcare.
• Experience in large scale technology execution.
• Strong background in client growth and account management.

Responsibilities

• Lead the Strategy team to scale vision and impact across Healthcare sectors.
• Oversee strategic account management for key healthcare clients.
• Develop compelling narratives for digital solutions.

Skills

Leadership

Communication

Digital Strategy

Client Relations

Education

Bachelor's Degree

Tools

Digital Health Platforms

Job description

Healthcare Digital

Who We Are

Healthcare Digital is a division of Compass Digital-the innovation and tech arm of Compass Group.

Our integrated approach can be applied to various service lines within healthcare and community living facilities. We work directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors.

We are a diverse team of inventive problem solvers focused on creating new solutions to positively impact patients, residents, and those interacting with them. Our commitment to excellence and patient-centric approach guides everything we do, as we aim to make a lasting impact on the lives of individuals through digital innovations.

Compass Digital is the innovation company within Compass Group, creating cutting-edge digital hospitality experiences for universities, hospitals, corporate of?ces, sports and entertainment venues, and beyond.

Job Summary

As a part of Compass Digital's - Healthcare Digital team, the VP of Digital Strategy will lead work with the Compass Healthcare business to drive divisions across the US to develop and execute digital growth strategies across the healthcare portfolio with a focus on patient and retail experiences, account management, sales enablement, and product growth.

This role combines strategic vision with hands-on commercial leadership to support expansion, drive adoption of digital solutions, and craft compelling narratives that resonate with clients and stakeholders. This position requires close collaboration with sales, marketing, product, and business partners to strengthen relationships with existing accounts, enhance product positioning, and expand the digital healthcare ecosystem.

The ideal candidate for this position will have a combination of technology and business experience, along with proven consulting and/or management skills driving strategic projects within large retail or services-based organizations.

Key Responsibilities

• Digital Strategy
  • • • Lead a Strategy team to scale vision and impact across Healthcare sectors
      • Consistently identify new opportunities to drive digital programs into the business and drive results
      • Develop innovation pilot strategies in partnership with Healthcare business units and execution on a results driven basis
      • Provide digital consulting to business operators and partners that drive customer experience through digital platforms
• Account Management & Client Growth
  • • • Oversee strategic account management for key healthcare clients, ensuring satisfaction, retention, and upsell opportunities with digital and technology offerings
      • Build and maintain relationships across existing accounts to be seen as a trusted digital advisor
• Sales Support & Enablement
  • • • Act as a senior strategic advisor to sales teams, providing thought leadership, market insights, and competitive positioning
      • Create tailored messaging, use cases, and client-facing assets that articulate the value proposition of digital healthcare products
      • Work with product and sales teams to drive successful RFPs, proposals, and solution demonstrations
      • Support the sales team as needed and provide support on digital and innovation in Healthcare to differentiate and grow new sales
• Storytelling & Thought Leadership
  • • • Develop compelling narratives and digital storytelling frameworks that communicate the strategic impact of all digital solutions
      • Represent the organization in external forums, conferences, and client presentations as a digital healthcare strategist
      • Support brand elevation through executive-level content and strategy communications
      • Provide governance updates to senior business leadership on a regular basis
      • Product Growth Strategy
      • Partner with product and engineering leadership to identify opportunities for upselling, cross-selling, and enhancing utilization of existing digital solutions
      • Leverage customer feedback, market analysis, and performance data to recommend product enhancements and innovation opportunities
      • Lead cross-functional growth initiatives aimed at increasing revenue and market penetration from existing offerings
• Product Growth Strategy
  * Partner with product and engineering leadership to identify opportunities for upselling, cross-selling, and enhancing utilization of existing digital solutions
  * Leverage customer feedback, market analysis, and performance data to recommend product enhancements and innovation opportunities
  * Lead cross-functional growth initiatives aimed at increasing revenue and market penetration from existing offerings

Qualifications

• 10+ years of progressive leadership experience in digital strategy, innovation, commercial operations, or account management within the healthcare or health tech sector.
• Ability to quickly relate to a company's business and technology strategy with clients / partners as well as internal leadership level within the sector.
• Ability to grow and develop strategy team by elevating current performance to keep pace with organizational growth
• Experience managing and executing large scale technology and digital transformation strategies in large organizations.
• Proven communication skills in delivering presentations and managing communication in large organizations.
• Strong experience working with digital health platforms, experience in food and nutritional services or support services a plus
• Bachelor's Degree required
• Experience in a digital agency, services firm, or consulting organization
• Experience working on projects in other digital channels - Mobile, Social, Digital Marketing, Technology Management, Project Management
• Located in Charlotte or ability to relocate to the CD office in Charlotte, NC

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Healthcare Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid ParentalLeave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1426647

Healthcare Digital

MARY DICKSON